BRX Pro Tip: Follow Through Until No
BRX Pro Tip: Follow Through Until No
Stone Payton: [00:00:00] And we are back with BRX Pro Tips. Lee Kantor and Stone Payton here with you. Lee, an important selling discipline, I guess you would call it, is to follow up, follow through. But I think we have to have the resolve to follow through until no.
Lee Kantor: [00:00:19] Yeah, I think a lot of people follow up till no contact or being ignored. And I think it’s much better to follow up until you get no. And remember, you have control of the no. You can be the first to say no and tell the prospect, “Sorry, it didn’t work out.”
Lee Kantor: [00:00:35] We use that method all the time. We have a confirmed release date that’s part of our tactic in order to get an answer one way or another. And we highly recommend that you have some tactic to get an answer. Otherwise you’re going to be waiting for this phantom phone call. You’re going to have them on your sales projection list way too long. And that phantom phone call never comes. So, it’s better to just kind of push for it now, and then get to no and move on rather than just hope that they’re going to call me at some point.
Lee Kantor: [00:01:06] Now, if you’re getting a no contact, or no answer, or they’re ignoring you, you can still kind of drip them information but that you should be treating them as if it’s a no. And the sooner you do that, the better, so you can move on to somebody who might buy.
Stone Payton: [00:01:25] And to your point, it doesn’t have to be – in fact, it specifically should not be a bridge-burning, get-out-of-my-life no. It’s more along those lines of what you described, “Hey, sorry it didn’t work out for right now. Maybe down the road, we can revisit the idea,” right?
Lee Kantor: [00:01:42] Absolutely. It should never be a burn-the-bridge no, but it should be a “Are you going to buy this today or not? And if you’re not, we can still be friends. And we’re going to still be around in six months when you decide to contact us again.”
BRX Pro Tip: 3 Tips from the Book Demand Side Sales 101
BRX Pro Tip: 3 Tips from the Book Demand Side Sales 101
Stone Payton: [00:00:00] And we are back with Business RadioX Pro Tips. Stone Payton and Lee Kantor here with you. Lee, you’ve got some notes from the book Demand-Side Sales 101.
Lee Kantor: [00:00:12] Yeah. This is one of my new favorite books, Demand-Side Sales 101 by Bob Moesta, M-O-E-S-T-A. He has a lot of great information. He’s on a lot of podcasts. And he’s written this great book that I highly recommend.
Lee Kantor: [00:00:29] One of his kind of foundational tenants are a better way to sell is to help people make progress in solving their problem rather than selling anybody anything. All you’re trying to do is help them make progress in solving their problem. So, think of yourself as a helper, not an order taker. So, you’re going to be asking a lot more questions. You’re going to be kind of just really helping them get clear on what they want. And the clearer they are for them articulating what they want, then you can see if you’re a good fit for them.
Lee Kantor: [00:01:05] So, the second tip in this is, you’re really not trying to convince anybody to buy anything. That’s really the key of all this. All you’re doing is asking questions and presenting information until the prospect convinces themselves that you’re the right fit for them. So, it kind of changes your lens and kind of the prism that you’re looking at sales as.
Lee Kantor: [00:01:32] You’re not trying to sell anybody anything. All you’re doing is just asking a bunch of questions. Getting super duper clear on what it is they want, what is the outcome they desire. And then, you’re together deciding if you can help them achieve that goal. So, again, at the end of the day, the prospect is going to convince themselves to buy your services if you’re asking the right questions.
Lee Kantor: [00:02:00] Now, Bob, is the brains behind the concept of Jobs-to-be-Done and that kind of thinking, which I don’t know if you’re familiar with, but I highly recommend you become familiar with it. The basic tenet of Jobs-to-be-Done thinking says people don’t buy things. They buy solutions to make progress on solving a problem they have. So, everything has a job to be done. It’s like that old saying that people don’t buy drills, they buy holes. They want a hole and the drill is just a means to give them the hole that they desire.
Lee Kantor: [00:02:38] So, the more you’re clear on what is the job to be done, the more effectively you can communicate the value you provide to help your prospect achieve that goal.
BRX Pro Tip: 3 Tips to be a Better Connector
BRX Pro Tip: 3 Tips to be a Better Connector
Stone Payton: [00:00:00] And we are back with Business RadioX Pro Tips. Lee Kantor and Stone Payton here with you. Lee, let’s talk about being a better connector.
Lee Kantor: [00:00:12] Yeah, this is one of the, I think, super powers that the folks that are part of the Business RadioX network, studio partner team. They realize that, hey, this is a great tool to become a better connector just by working with us. So, I thought we could share some of the ways that some of the behaviors that we attribute to being a better connector and some of the actual tactics that we use to become a better connector in the markets that we serve.
Lee Kantor: [00:00:41] Number one tip in this regard is, act like a normal human being to everyone. And that means expressing gratitude. That means expressing appreciation. And don’t ignore these kind of common human connecting points. You know, appreciate people. People like to be appreciated. And don’t treat gratitude as precious. You know, if you’re grateful for someone, let them know. They’re going to appreciate that. It’s going to help you accelerate the relationship and it’s going to help you bond with them. So, just act like a normal person and just express gratitude when you are grateful.
Lee Kantor: [00:01:19] Number two is kind of tactical, but I think if you can become a trusted brainstorming partner with someone, and that means you’re a good listener, you’re exploring ways to work together, you’re trying to help them solve problems, if you can be that trusted brainstorming partner, you’re going to be more indispensable to more and more people. So, always look for opportunities to be that person that bounces ideas off other people that can help other people solve the problems they’re trying to solve. That’s a really important person in any community.
Lee Kantor: [00:01:54] And then, lastly, I would build a dream list of people you’d like to connect with and just have that kind of always around. And that list is going to evolve over time. But if you have a list of people or companies you want to work with, you’re going to meet people all the time and they might know somebody in those organizations or they might know that person and they might help you meet that right person when that opportunity arises. So, have kind of a list of the people you wish were part of your network right now and then just put it out there.
Lee Kantor: [00:02:30] You know, there’s a lot of people that know a lot of people in ways you can’t even imagine. So, if you say, I want to meet this person, you never know if one of your friends or family or one of your colleagues knows somebody who knows that person or knows somebody who knows someone that knows that person. So, have that list available so you know that when the time is right that you can kind of be available for the opportunity.
Brandon Garcia with BKXX Enterprises
Brandon Garcia grew up in Martins Ferry, OH and from the youngest age was fascinated with figuring out how the world worked.
It was his passion for science that led him to pursue a degree in biological chemistry, as it answered the how to why we are able to function. But after graduating college he realized that citric acid cycle and the Krebs cycle wasn’t going to pay the bills and help him live the life that he really wanted. If he wanted to have those things, he would have to learn how to use his mind and his mouth to achieve his goals.
It was a late night infomercial after a night shift at a pharmaceutical plan that sparked his passion for sales and marketing. Starting in the automotive industry he spent 6 years working for the largest Ford dealer in the nation, then transitioned into the group health care space. After moving back to Ohio from a 10 year Florida vacation, the 2020 pandemic sparked the entrepreneurial spirit.
While figuring out how to attract new Ford clients in a Honda market, he realized all the training that had been learned could be passed on to the local businesses that are struggling to attract clients.
So he decided to start BKXX Enterprises to help the local home service businesses fix their digital foundations and get found.
Connect with Brandon on LinkedIn, and follow BKXX Enterprises on Facebook, Twitter and Instagram.
This transcript is machine transcribed by Sonix
TRANSCRIPT
Intro: [00:00:04] Broadcasting live from the Business RadioX studios in Atlanta, Georgia. It’s time for High Velocity Radio.
Stone Payton: [00:00:14] Welcome to the High Velocity Radio show, where we celebrate top performers producing better results in less time. Stone Payton here with you this afternoon. Please join me in welcoming to the broadcast with BKXX Enterprises. Mr. Brandon Garcia. How are you, man?
Brandon Garcia: [00:00:34] I’m doing well, so thank you again for having me on here. It is a pleasure to finally get to speak with you and your audience.
Stone Payton: [00:00:40] Well, I have really been looking forward to this conversation. I think maybe a good place to start would be if you could share with me and our listeners mission purpose. What are you and your team really out there trying to do for folks?
Brandon Garcia: [00:00:54] Man Yeah, it’s it’s really simple. I’m trying to fix the digital foundations for all of the blue collar home service style businesses in my area, focusing primarily on the roofing industry, just trying to get them more leads for less money. That’s the main goal. And doing it in a way that you don’t have to spend a whole bunch of money on. On paid advertising.
Stone Payton: [00:01:15] I love the focus. I love the idea of serving a niche. It’s one of the things that compelled me to to want to have you on air. What compelled you to make the decision to to serve that arena?
Brandon Garcia: [00:01:29] Well, I live in a pretty distressed area myself. I’m in urban Ohio, small town, very rural, and I see a lot of houses in the area that just don’t have the the upkeep and the care that that they need, whether they can afford it or just don’t know how to find it. And so and doing the research for myself, for the home that I’m in, I noticed there are there are businesses in the area. But it’s very difficult to know and understand what they do and kind of get sold before you even call them. And half time when you do call them, the numbers are wrong. So I saw that it was a big need in the area to to fix the information that’s out there for these businesses so people can actually call them in and get a lead.
Stone Payton: [00:02:15] So what’s the rest of the back story, man? How did you even find yourself in this line of work and this kind of entrepreneurial venture?
Brandon Garcia: [00:02:24] Well, as as with many other people, the pandemic kind of spurred it on. I spent ten years in Florida selling cars and insurance. I end up moving up here to Ohio. And some things happened career wise that had me knocking doors and selling cancer insurance. Pandemic was looming, and I realized that I wouldn’t be. Able to go in people’s houses. So I pivoted back into the automotive world and I spent a good bit of the pandemic selling cars, and I really had to dig deep in my own marketing since I was in a brand new market myself. And and the time that I spent at the large dealership down in Florida, it was almost like shooting fish in a barrel. So I actually had to work, you know, I had to work up here in Ohio and it was tough. But all the stuff that I was I was learning, I did down in Florida, especially being in the marketing department down there in a year, but never really paid attention to it until I absolutely had to. And then in realizing what I’m doing for myself, you know, it’s it’s okay to do for myself. But if I can multiply it, do for other people and then lift the community around me, it would. It would be better. It’d be better to do that and be and be selfless instead of selfish.
Stone Payton: [00:03:45] Well, it certainly sounds like a noble pursuit. I can hear it in your voice that you have passion for the work. So clearly you are doing what you’re meant to be doing. Say a little bit more, if you would, about what you’ve characterized as digital foundation repair.
Brandon Garcia: [00:04:01] Yeah, it’s it’s so simple when you’re really looking at it. This framework of digital foundation repair, it’s basically just fixing your business listings. There are over 70 places where your business can show up online outside of just your normal website or a Facebook page. And many businesses don’t know and understand this, and it’s hurting them. The more doors and windows you have to your business for people to get a glimpse of who you are and what you do, the better opportunity you have to to capture a lead. And so I go in, I take a look around the Web and make sure that the business listing is set up properly with the proper telephone numbers, web addresses, addresses, if there’s a physical location, etc.. And then from there, that’s your foundation for your local SEO. And then we work on the website and then content and then scaling up with ads at the very, very end. But not until you have that solid foundation where somebody can actually go down the rabbit hole to find out who you are and what you’re about. And do we spend a dollar on ads?
Stone Payton: [00:05:02] So yeah, I mean that local SEO for the for the constituencies that you serve, I mean that is just absolutely fundamental is if they can’t find you, you’re at ground. You’re not going anywhere.
Brandon Garcia: [00:05:16] Absolutely not. And if they can find you, if there’s nothing there to back it up, there’s no substance there for them to know, like and trust you. It’s they’re going to move on to somebody else.
Stone Payton: [00:05:27] So is there still room for is is it appropriate for for this crowd to to implement direct response marketing mix some of the old tried and proven tools with the new technology?
Brandon Garcia: [00:05:42] Actually, yeah. I mean, with the new technology. And throw in the old school stuff in there. I mean, it’s like giving you a huge boost in doing so. I’m a huge proponent of direct marketing as well. Dan Kennedy is one of my mentors, along with Mr. Russell Brunson and and the new newer school Grant Cardone. So I take a mix of all three of those together in the in the approach I take with all my clients.
Stone Payton: [00:06:08] So early in the relationship when you kind of first sit down or get on the phone, have a conversation with a prospective client, I got to believe sometimes they walk into that conversation with what you call preconceived notions, almost like myths or assumptions that because of your experience base and your skill set, I mean, you just know they’re off the mark. There’s probably some real education in your world in there.
Brandon Garcia: [00:06:38] Yeah, I like to call it selling. It does make it a little bit It does make it a little more difficult. I’m not really there to to sell a product or service more so to educate and put the put the business on the right path for success. The last thing that I want to do is come across is just a just a sales guy. I don’t like it myself, so I try not to be what I’m what I don’t like.
Stone Payton: [00:07:04] Well, you know that that prompts me to ask another question. There’s helping your clients with their sales and marketing. But how about you, man? How does the whole sales and marketing thing work for you? How do you attract the new clients?
Brandon Garcia: [00:07:19] Well, I have a I got a couple of lead magnet magnets out there. One is a local SEO guide, but my number one is my number one lead magnet. I have out there is a Google business profile optimization guide. So it’s a it’s a simple eight step guide that shows the companies that that I target how to fix their Google business profile. And really any company can use it, but it walks through the steps on how to fix it and get it optimized to start ranking in the local map pack area. Again, if you have a physical location and or just for general SEO purposes as well, how to set your business up properly that you don’t have too many categories in there because it just spreads you too thin and make sure the right web address you want in there, the right number is in there and there’s tracking numbers available from Google as well. So you can check and see how your profile is running and all sorts of stuff in there. So it’s a super powerful program. It’s 100% free. Google gives the information away for free. And so I give the information away for free on how to make it work for you.
Stone Payton: [00:08:23] It all sounds so simple and easy when you talk about it, but you know, well, I’m in the media business, right? And I feel like we do a really good job in our lane. And, you know, we can capture thought leadership, we can distribute it, we can help people grow relationships, all that stuff. And this whole SEO direct marketing thing, it all, it just seems like this big hairy monster to me. So talk about the work a little bit. Like when you first sit down with someone. What? What is that like?
Brandon Garcia: [00:08:56] Yeah. So when I first sit down with them, I give them a digital report card. So just like you got in grade school, it’s going to grade you A through F on about seven aspects of your business. It’ll start again with your business listing again. That’s your core foundation there. It’ll work through your through your reputation. So it’ll check all the places where you have reviews up from Yelp, Bing, Google, etc. Then it’ll look at your social profiles and see how much engagement you have there. It’ll move to your website to see if it’s optimized for SEO in general and how well Google likes it, its page speed, etc. and then it’ll look at any paid advertising that you have out there if you are doing any paid advertising, and then it’ll look at SEO as a whole and where you rank in the local area. So it’s very rigorous and scrutinizes the littlest thing. So even if you do have your business listing out there, if you have the address saying ST in one location and stay in another, it’ll dock you because it’s not, it’s not the same even though it is the same. So it’s a very thorough in-depth report that let you know how you stand and how well you’re optimized online.
Stone Payton: [00:10:03] So there’s this activity to to get that initial attraction. Does the concept of a of a sales funnel still apply to like local home services businesses want 100%.
Brandon Garcia: [00:10:16] Absolutely. The sales funnel is the thing. It’s really not going anywhere. You can call it a sales funnel, you can call it a sales process, but at the end of the day, you’re looking to capture a lead, nurture it, move them through your sales process, whether it be online or offline, and have them want to do business with you and close the sale. So most service based businesses are are going to be a hybrid hybrid system to where if you do have a they do have a lead magnet can be a free guide again talking about a problem that a homeowner may have to capture an email address to nurture via email, to then book an appointment, to then have somebody come out and do an inspection and then close the deal, or it can happen over the phone as well. So I mean, whether you call it a sales funnel or a sales process, it’s it’s going to be a hybrid hybrid situation for for service based businesses.
Stone Payton: [00:11:11] Well, it’s well outside of my wheelhouse, but Home services strikes me local home services anyway. It strikes me as the kind of business where once you get that initial business, there are probably some things aside from doing a good job, there are some things you can probably do beyond that to kind of maintain the relationship and serve that same family, that same household for years to come with some of these same tools. Yeah.
Brandon Garcia: [00:11:40] Absolutely. I mean, email marketing is huge with bringing in return return customers. I mean, you can still do direct mail campaigns to your past customers either whether you’re sending them a birthday card, a a, an anniversary card, etc.. You know, just because the job has been done doesn’t mean the job is over when it comes to your when it comes to your customers. So there’s always a way to to touch them and check on them to see if they need any additional services that your business may provide. You know, in the case of a roofing company, maybe it’s an annual gutter cleaning that should come out and make sure that the gutters are clean. That way. It maintains the integrity of the roof. You know, those are the little things that can be done to make sure you have constant work coming in for your company.
Stone Payton: [00:12:25] We had somebody in the studio, I don’t think it was this week, I think it was last week, and they used this term social proof and I didn’t really get my arms around it, but I got the idea that it was like if you got the clients and other people in the community saying good things about you and and you can show examples of the work that you’ve done, does that that probably plays a role in some of this too, huh?
Brandon Garcia: [00:12:50] It does. Your reputation is still very important in this day and age. And I know I’ve heard it time and time again that most people don’t trust reviews, that they’re faked, that people are buying reviews. And yes, you do have those companies out there that highly incentivized people to leave a reviews. And you see companies that have 100% five star reviews. And let be frank with you, having a 100% five star review actually hurt your reputation more than it helps it.
Stone Payton: [00:13:20] Okay. Now say more about that.
Brandon Garcia: [00:13:22] Yeah, it’s it’s all about the trust factor. People in general know people are people and that’s kind of an oxymoron there. But nobody’s perfect, you know? So to have a 100% perfect rating that you never messed up one time just puts an error of. Trust there. If you if you get a three star review, you got a three star review. Respond to it. Fix it and move on. It’s great that you got 100% five stars, but it’s not it’s not the best picture to paint for your company.
Stone Payton: [00:13:56] Well, see, now that you say that, it makes perfect sense. It’s too good to be true. Something’s a little a little fishy there. But you also mentioned something just there on the three star review. Respond to it. Right. You don’t ignore it. You you engage with that person and try to make it right or something, Right?
Brandon Garcia: [00:14:15] Absolutely. You should be responding to every single review that you get in, whether it’s a one star or a five star. It’s going to do a couple of things for you. One, it’s going to show the rest of the population out there that you’re an engaged company and you actually care about your client. Two, it helps for search engine optimization as well, because you can throw keywords in there regarding the service that you do tied to your business name.
Stone Payton: [00:14:39] So what’s next for you, man? Are you looking at expanding the operation, bringing on more clients, or are you going to write the book and have like the Brandon methodology.
Brandon Garcia: [00:14:50] Book probably come in the next year or two? Once I once I get a little bit more knowledge in there on one, how to write it into what I want to write about. Definitely looking to expand the company, bring on more clients. I’ve had a couple in the past couple of weeks come on board, so I’m pretty excited about that. Get them started and rocking and rolling for the 2323 year there and always looking to help out those service based businesses, you know, those roofers, plumbers, electricians to fix the foundation and start getting them more leads so they don’t have to spend as much money on ads and then moving out from their hiring on a couple additional salespeople and really getting this thing firing for 2023.
Stone Payton: [00:15:31] Well, you’ve got a lot going on and congratulations on the momentum. And I got to believe at the same time, I know a lot of our listeners are entrepreneurs or even aspiring entrepreneurs. And, you know, sometimes, you know, we got a lot going. We can run out of gas in the tank, get a little bit low. How do you recharge? Like, do you how do you where do you go? And I don’t necessarily mean a physical place, but how do you sort of take a step away and regroup and get geared up to go back and do your thing?
Brandon Garcia: [00:16:09] I go back to all the the courses and training that I’ve taken. You know, when I’m feeling stuck, I just go back to the basics. And I know people say, don’t go back to basics all the time. I do. I have to, you know, just to get that that foundation set again and figure out what I missed, that isn’t working. Number two thing that I do is I listen to podcasts to to get to get motivated.
Stone Payton: [00:16:33] Hey, that was unsolicited, guys.
Brandon Garcia: [00:16:37] I do. I mean, that’s my medium. You know, growing up, I thought talk radio and all that kind of stuff was boring. But, you know, you get to the late thirties, early forties, that’s all you really want to listen to because the music this day, these day and age, you know, isn’t, isn’t too entertaining to me anymore. So I listen to talk radio, figure out what’s going on in the world for for my for my niche and and try to use that information to help to help others around me.
Stone Payton: [00:17:03] It’s important, though, don’t you find, to kind of step back periodically as an entrepreneur, because, I mean, we do have a lot going on in our world. We got a lot of people depending on us. It is, you know, in many ways it has a different sets of stressors than than maybe the more corporate jobs you find that it is important to to do something to kind of get perspective and and regroup. Yeah.
Brandon Garcia: [00:17:28] Yeah, absolutely. One of the things that I read or an image that I saw, I think I have it on on my iPad wallpaper is go hard for 90 days, head down and then pick your head up, take a breather, and then do it again. So it’s like every 90 days you’re, you’re lifting your head up, looking what’s going on around you at take an assessment whether it be a week or two at the most by no more than that to figure out if you need to pivot and then go from there.
Stone Payton: [00:17:56] All right. Before we wrap, I would love to, if we could, to leave our listeners with just a handful of pro tips. You know, if you’re in the home services business, some things they ought to be thinking about, reading, doing, not doing. And look. The number one pro tip, if you’re running a local home services business. Reach out and connect with Brandon or somebody on his team. But I’d love to leave them with a little something they could sink their teeth into and be at least be thinking about between now and when they reach out.
Brandon Garcia: [00:18:27] Yeah, take a take an assessment of all of your digital assets. Most of the assets out there that you have right now are liabilities. Consider your website. If it’s not generating you any leads and you’re paying for, you’re paying for hosting and maintenance and all that kind of stuff for it, it’s a liability. So take it. Take an assessment of that. Look at all the offers that you currently have available. Are they congruent with what your clients currently need? And three. Map out a process that takes your ideal customer from start to finish on what the actual steps are during your sales process. And if you if you don’t know how to do that, call. Call your own business and set up an appointment for yourself just to see what happens.
Stone Payton: [00:19:19] I love that. Well, I’m so glad I asked. I mean, that sounds like marvelous counsel, man. This has been a very interesting and informative conversation for me. And I just know it has for probably any entrepreneur, but particularly those who are in the local home services world. Thanks so much for investing the time to share your insight and your perspective and keep up the good work, man.
Brandon Garcia: [00:19:47] Thank you very much. And know thank you for giving me the opportunity to be on your platform and to and to share my voice and knowledge.
Stone Payton: [00:19:54] Absolutely. My pleasure. All right. Until next time, this is Stone Payton for our guest today, Brandon Garcia with BCS Enterprises and everyone here at the Business Radio X family saying we’ll see you in the fast lane.
BRX Pro Tip: 4 Tips from Charlie Munger
BRX Pro Tip: 4 Tips from Charlie Munger
Stone Payton: [00:00:00] Welcome back to Business RadioX Pro Tips. Stone Payton and Lee Kantor here with you. Lee, You’ve got a handful of tips from none other than Charlie Munger.
Lee Kantor: [00:00:12] Yeah. You know, I read a lot, and Charlie Munger is – for those who don’t know – Warren Buffett’s right hand man. They’ve been working side by side, I think, since the beginning. So, he’s a pretty smart guy who kind of hangs in the background but he has a lot to say and he brings a lot to the table.
Lee Kantor: [00:00:28] So, I was reading some stuff about him and I wrote down some of the tips that I thought might be useful for other people who weren’t aware of him to become aware of him.
Lee Kantor: [00:00:38] So, number one tip that I found from Charlie Munger was, you want to deliver to the world what you would buy if you were on the other end. That helps him when he is vetting companies to purchase. That is one of the lenses he’s looking at the world through. So, I thought that was interesting.
Lee Kantor: [00:00:58] Another thing that he said was, acquiring wisdom is a moral duty. Without lifetime learning, you’re not going to do very well. And that’s something that both Charlie Munger and Warren Buffett obviously think is very important because they’ve been doing this work for a long time. I think both of them are in their 90s now and they’re still doing amazing work and creating amazing wealth for their clients and the people who are investing in Berkshire.
Lee Kantor: [00:01:24] Number three tip was, learn to look at a problem backwards as well as forward. As the world gets more and more complex, sometimes it’s easier to solve a problem when you turn it around in reverse. And that’s something that Business RadioX that we do when we help our clients. We’re always trying to reverse engineer a solution to help them achieve the objective that they’re trying to achieve.
Lee Kantor: [00:01:50] And then, the last thing that he said that I think is relevant to our work as well is be reliable. If you’re not reliable, that kind of cancels out all your other virtues. So, make sure that you are consistently delivering and you are reliable. And that is something we try to do at Business RadioX. We want to be that go-to resource.
Lee Kantor: [00:02:12] So, I thought those four tips were really important and there’s a lot more to learn from Charlie Munger. And I would emphasize that you should be checking out his work.
Dr. Phillip Hearn with Mid American Capital Holding
Dr. Phillip Hearn Ed.D. is a results-driven Senior Executive, Consultant, and Board Member with more than 15 years of success in the telecom, construction, professional services, and farming industries.
Leveraging extensive experience with expansion, and financing, Phillip is a valuable asset for companies, particularly in real estate, seeking guidance on growth opportunities and process improvement. His broad areas of expertise include research and learning, networking, account management, talent management, and customer service.
Currently Phillip is Managing Member for Family Business Properties, Lafayette Consulting LLC, Mid American Business Brokers LLC , and most recently Capital Investments USA LLC. His newest endeavor is a real estate-based LLC that focuses on investments, mortgage notes and real estate transactions. Capital Investments USA LLC, established in 2018, was spawned from the success of Family Business Properties, that Phillip has steadily grown to 7 figures over the last 14 years.
At Family Business Properties, Phillip facilitates construction project and supply management, project consulting, heavy equipment rental management, full commercial and residential renovations, enabling his clients to strategically grow their businesses, utilizing lean practices. Lafayette Consulting LLC has been operational since 2014. Phillip provides his clients with an array of services, spanning Telecom project management, bank financing, personal credit coaching, fiscal capital utilization and professional development training.
Phillip also leads new client development, public relations, marketing, and coordinates group travel for business entities. His role focuses on working with clients to find value adds and value engineered solutions to help complete projects on time and on budget.
Throughout his executive career, Phillip has held leadership positions with Good Life Growing LLC; CenturyLink; Verizon Wireless, and T-Mobile USA. Previously, as Managing Member of Good Life, Phillip formulated and implemented company policy; directed strategy towards the profitable growth and operation of the company; developed strategic operating plans reflecting the longer-term objectives and priorities.
He put in place adequate operational planning and financial control systems; ensured the operating objectives and standards of performance; maintained the operational performance of the company; represented the company to major customers and professional associations; built and maintained an effective executive team. During his prior tenure, as Global Account Manager for CenturyLink, Phillip led all prospecting and sales-related activities within an assigned territory; grew revenue and new bookings; utilized professional networks, relationships within customers, and other industry forums to create new opportunities/prospects.
Phillip built insightful and influential champions and coaches within accounts to help identify and qualify opportunities; he oversaw the customer’s decision process and created a closing process to ensure deal closure in a complex environment.
Phillip has obtained an Ed.D. from Capella University and holds an Executive Masters in Health Administration (EMHA) from Saint Louis University; an MA in Marketing and a BA in Media Communication, both from Webster University, and Lean Six Sigma (Black Belt) from Villanova University. He has served as a Board Member for the National Sales Network St. Louis Chapter and Ready Readers, for which he has also served as the Governance Department Chair and President of the Board.
Connect with Phillip on LinkedIn.
This transcript is machine transcribed by Sonix
TRANSCRIPT
Intro: [00:00:07] Broadcasting live from the Business RadioX studios in Atlanta, Georgia. It’s time for Buy a Business Near Me, brought to you by the Business Radio X Ambassador program, helping business brokers sell more local businesses. Now, here’s your host.
Stone Payton: [00:00:32] Welcome to another exciting and informative edition of Buy a Business Near Me Stone Payton here with you this afternoon. Please join me in welcoming to the broadcast with Mid-American Capital Holdings, Dr. Phillip Hearn. Good afternoon, sir.
Dr. Phillip Hearn: [00:00:49] Good afternoon, Stone. How are you?
Stone Payton: [00:00:51] I am doing well, man, and really been looking forward to this conversation. I think maybe a great place to start is if you could share for me and the benefit of our listeners mission purpose. What are you and your team really out there trying to do for folks, man?
Dr. Phillip Hearn: [00:01:09] Absolutely. So first, thanks for for having me on. I’ve been looking forward to this as well. So this would be great. So the genesis of Mid-American Capital Holdings is that we are working and trying to focus on experience to kind of give a mainstream feel to quote unquote the private equity experience. So that’s everything from focusing on companies that we’re looking at purchasing, also working with folks who are new to potentially purchasing companies or maybe even have experience, but want to start to expedite that process. So with our experience, my team and I have had over 45 years of business ownership experience, and then we have a expanding network of contacts, lead generation, the whole nine yards that allows us to go into that process and try to find a streamline. Because one thing that I hear about, no matter how seasoned or how new a business acquirer is, is trying to really streamline processes so you can’t get it right usually 100% of the time. But you can definitely work towards a method that is closer to perfection than chaos.
Stone Payton: [00:02:21] That sounds important. So what’s the backstory, man? How did you find yourself in this line of work?
Dr. Phillip Hearn: [00:02:27] So like most of my good stories, it’s kind of an accident, actually. So I actually started my first business. It will be 17, 16 years ago next month. I started my own procurement management company, so I’ve been used to starting businesses from scratch. I also have a background working in corporate America. I’ve done enough education pride to kill a horse. Right. So undergrad to master’s and a doctorate. But this is fun for me because it’s basically problem solving. And so as opposed to starting from complete scratch, which I’ve done with using most of my businesses early in my career to starting to buy smaller acquisitions and then growing into that particular space. It’s fun because you’re able to solve your use, your skill set to solve problems or challenges as you’re looking at those new businesses for acquisition and looking at even those opportunities where you see, Hey, I can play this role, I’m actually much more skillful than maybe sometimes you give yourself credit for to dive into that role of a C level or assembling teams or understanding what’s actually happening in that business and how to make it better. So I started with an accident with starting my own business, and it’s the closest thing I could find to playing sports. I’m a little older now, so trying to move around, playing certain sports is not quite the same as when I was 16, 17 and 18. So.
Stone Payton: [00:03:51] So now that you’ve been at this a while, what is the the most rewarding for you mean, what do you what do you enjoy the most?
Dr. Phillip Hearn: [00:04:00] You know, the two parts that I enjoy the most are the journey and the people. Everything is a people business. And I think if we’ve learned nothing else with everything that we went through with the pandemic, we’re now more connected than we ever have been, I think not only within the country, but but globally, truthfully. So dealing with people is kind of that tried and true piece of it. But it’s the journey. I mean, not every day is going to be perfect, nor do I expect it to be, but it’s a lot of fun. Even my worst days, quote unquote, in this type of business are better than some of the days I spent in different corporate settings. Right? I kind of look at it like I control my own destiny. I’m surrounded with fantastic people and I get to do something that is a becoming more of a passion project than even just work. So I would say the people in the journey are the two favorites for me as I as I work through this stuff on a daily basis.
Stone Payton: [00:04:51] Have you had the benefit of one or more mentors, particularly as you sort of embarked on on this fork of the path to kind of help you navigate this, this new terrain?
Dr. Phillip Hearn: [00:05:03] Great question. I’ve had mentors help with what I think is my mindset as I’ve navigated this. But I feel like with all the the trainings that I took in and trying to read up about it, I felt like I was going back to a master’s or a doctorate program. So part of my background is I’m not an MBA student or anything like that from your Harvards or your Wharton’s or your Stanford’s. My undergrad was Media communication. I originally wanted to be a sports broadcaster, so this is fun to be back and kind of a radio podcast scenario, right? I’m having flashbacks, which is fantastic. Undergrad, my first master’s was in marketing, second was in health administration, and then my doctorate is in education with an emphasis in leadership and management. So I’ve taken maybe a circuitous route to it. But at the same time, I think my past experience is there’s a ton of transferable experiences have helped me kind of get to this point. So mentors in my other facets of life, I think have helped me with the mindset of how we we attack and how we go about doing our business on a daily basis.
Stone Payton: [00:06:10] So, yeah, let’s talk about the work a little bit. Particularly I’m interested in sort of the the early part of the engagement cycle, if that’s the right. I’m kind of from the consulting world, so but the early on I would think that there’s quite a bit of information exchange and just kind of getting to know each other and speak to that that process a little bit if you could.
Dr. Phillip Hearn: [00:06:33] So I’ll give you two parts of that and I think you’re dead on with having that consulting background. So kudos to you. The early part of the engagement, any time you’re actually getting deeper into the deal. So let’s go all the way back to the beginning. The earliest part of the engagement is really just lead generation and understanding the data and the lead flow that you’re you’re trying to figure out. So what’s your criteria? Right? So we’re lucky to have some different experiences within my my leadership team on our end. So we kind of look a little wider in terms of the criteria piece. So when I say criteria, are you looking for deals that are cash flow or ibotta? How much are you looking for a specific purchase price? Are you looking for a specific vertical or industry? So that kind of starts the baseline and helps that search as you do your legion work, whether it’s email campaigns, direct mail campaigns, the whole nine yards, you’re really trying to understand that. So once you get a potential interested seller, let’s say, so we’re going to look at this on the buyer side. Then you start to dig into it’s a getting to know you stage, right? It’s kind of like dating stone.
Dr. Phillip Hearn: [00:07:36] If you’re early in the relationship, you’re everybody’s on their usually their best behavior. Right. But you’re trying to really understand what’s across the table from your what’s across the coffee shop from me or wherever your first date may lead. So you’re trying to get an understanding of what the business is. Right. Tell me more about the seller. Tell me, how did you get here? So very much like you did with me today, which is great. Let me understand why you’re looking at potentially selling. So all of the why type questions. What I’ve learned in this business is that you revert back to being a five year old, which is you ask a lot of why questions, right? Why are you looking to do this? Why is this the case? Why are you looking to retire and move on from this business? We hear that quite a bit lately. So you’re really just trying to get an understanding of the story. Why is this taking place? Why is this owner or this seller at that particular point? And then what are they looking to accomplish with the sale? So I think if you start there in the early stages, that starts a good baseline for the conversation.
Stone Payton: [00:08:34] I got to believe you must run into people on both sides of the equation. You must run into some myths or some preconceived notions, some misconceptions, just things that people think they know about the process and the arena that is just, you know, not not the way it is. Is that accurate?
Dr. Phillip Hearn: [00:08:55] That would be very accurate. Yeah. You said it better than I probably could. So yes.
Stone Payton: [00:09:01] Like, what are the what are some of the things they get confused about? Are they just they don’t they just they’ve got it wrong.
Dr. Phillip Hearn: [00:09:09] So I’ll give you one from each side as a buyer. Don’t think that the seller is necessarily trying to trick you. So one of the myths is, and you see this a lot in any size deal, but you see this a lot where you you take the information, you’re trying to understand the data. Right. So let’s say now you’re deeper into the process. You’ve written your letter of intent or your LOI. You have gone into the due diligence phases, so you’re working with your teams. So we’ve got a great, for instance, commercial fiscal, as well as legal team that helps us with those due diligence. And so as you’re finding information, you can take one or two tacks. I personally like to take the tack of, Hey, maybe this is something depending on the skill set and the experience of the seller that they maybe have never run into before. A lot of people will go, Well, wait, they’re trying to trick me. That means we need to just recast this deal. You start to throw the baby out with the bathwater when you do that right automatically. So being able to listen to the information or get the information, come back with salient questions. But nine times out of ten buyers, the seller is possibly not trying to trick you. You just may have to ask an additional set of questions to understand where they’re coming from. For the sellers themselves, it’s being realistic with the process. So the process is going to be chaotic, right? And you can preplan. So I’m a bit of a planner.
Dr. Phillip Hearn: [00:10:36] My friends would maybe call it something different, but we’re going to say the nice planning, we’re going to use planning as our baseline. So I like to have my checklist as a buyer or a seller, right? I want to have my checklist. I want to see how much of this stuff is applicable. Well, in some cases we’re dealing with sellers or you’re you yourself as a seller are maybe not experienced in selling your company. Maybe this is the first company you’ve ever had and this will be the last sale. So being understanding of maybe what’s being asked of you by the buyer is going to help matters because there’s there’s an honest fear, right the first time we do anything and I’m sure Stone you could tell us the same thing the first time we do anything, there’s going to be a little bit of fear, right? You call those guts, nerves, whatever. But there’s going to be a little bit of internal fear. So what you’re trying to do is find those ways to keep going forward while you know you’re walking a little bit in fear. Sometimes sellers are in that book. So Sellers understanding that it’s okay if you don’t know everything, hopefully you either have a trusted broker, a trusted intermediary, or you do your research to understand what you have in terms of the value and what you’re going out to do when it comes to the sales process. So a little bit for the buyer and seller in that particular book.
Stone Payton: [00:11:50] So on the on the seller side, there is helping that person go to market with their business and so often their baby. But how does the whole sales and marketing thing work for for you, for your practice? How do you attract the new clients?
Dr. Phillip Hearn: [00:12:07] Great question. So we I would say if we narrow it down to three major sections, if you will. So we create email marketing campaigns. Those are kind of that constant drip, right? So that gives us an opportunity to reach out to sellers, for instance, ones we know that are interested in selling, potentially ones that may not know they’re interested in selling, but they’re at least interested in hearing more. Right? So again, facilitating those conversations, I would love Stone to lie to your viewers and say, Oh, this happens overnight, right? Definitely does not. So some of that lead gen can take a little bit of time, right? So second, then you have your mail campaigns. So we like that too, because there might be some folks that go great. I have an email address almost because I have to. It’s important for me to get a piece of mail. I want to see it. I want to be able to call you. So mail and phone calls, it’s kind of our second direct bucket. Third, which sometimes can be the most fun and sometimes can be the most adventurous, would be through our leads and our our network, Right. So within our having leads or direct contact, someone saying, Hey, I hear you’re trying to buy a business. I’ve got someone that I hear is wanting to sell a business. Those direct connections are always beautiful. And again, every once in a while you can you can kind of choose your own adventure and kind of go down some rabbit holes based on what that seller is looking for. But it’s always great to know that people in your network are thinking about you to the point of you’ve told them exactly what you’re looking to do. Hey, we’re looking to purchase businesses. We kind of give them a criteria piece and then when they see it, they think of us before going elsewhere. So that’s always a plus when we get our network to do that. So I would say email campaigns, mail and phone call base campaigns, and then those beautiful word of mouth leads from your network.
Stone Payton: [00:13:54] Yeah. So let’s get a little bit tactical, if we could for a moment. And specifically, one of the things I wanted to ask you about was timeline and timing, because I I’m beginning to learn candidly from from hosting this series that it’s it takes a little longer than I would have anticipated. So so like, for instance, for example, you know, I own 40% of a pretty successful media company. If Lee and I felt like we wanted to achieve some sort of exit, I mean, this is not something that we start talking about in December and get done in. Q one probably, right?
Dr. Phillip Hearn: [00:14:33] Probably not. Yes. And unless you guys have all of your ducks already in a row, and if you’re a business owner like I am, that’s sometimes is not the case. So that’s okay.
Stone Payton: [00:14:44] But but you’ve got to there’s the ducks in a row, there’s the valuation, and then there’s just sometimes it takes a little while to get there, get it on the market properly and find the right buyer. Candidate. Yeah.
Dr. Phillip Hearn: [00:14:57] Yeah. So you just basically work through a process that could go, let’s be hopeful and say as short as 4 to 6 months, you could be looking at a year process. It’s I’ll give you maybe a quick correlation. It’s kind of like selling your house, but on steroids in the sense of, you know, what it may take to to get your house updated. Of course, there’s right times of season. Everybody always says spring, for instance. Right. But if you know, your market maybe is a little different than others. So there’s some intrinsic information that you have to understand. So I’ll give you a quick case in point. What I mean, part of this process, when you start to look at when you’re setting up the asking price, right, so you’re the seller and you say, hey, everybody always tells you, hey, I want $10 million and hand me $10 Million in cash as an example. I’ll leave tomorrow. Well, of course you would, because it’s $10 million in cash. But really trying to get to those valuation pieces. It’s interesting based on the time of year. So case in point, we’re now getting to the year end for 2022. So you’re going to have potentially pals, balance sheets, those types of things. So it becomes a little less of a projection than if you’re talking about this in April, May, June, July, Right. Or September. We’re still kind of on that projection schedule. But depending on how fast you file your taxes, like we look at tax returns as kind of the helpful portion. So when we talk to any of our investors, we can say, hey, we’ve seen a tax return, which kind of becomes the gospel, if you will, right? Chances are most people are not going to purposely lie on their tax return to to hurt themselves.
Dr. Phillip Hearn: [00:16:35] Right. So that B kind of becomes an ironclad piece. And so if you are just after that long projection window from, let’s say, April to September, October, and now you’re in this window where we are now into December to moving forward into tax season, how long is it going to take for your taxes? Right. So you can say, hey, we had the greatest year on record. Well, cool. Do you have your tax return? We’ll know. So there’s times of the year, right, that like kind of everything happens. And I also tell people this very quickly, think about real estate. You can get an appraisal in four different points in a year and depending on what the external environment dictates, that appraisal, maybe not 30 40% difference, but could be 5 to 10% difference as we’ve seen with the interest rate rise. Right. Same thing with your business depending on the time that you have everything together. Going out to market may be a little bit different. On what is a realistic asking price, meaning it will sell. Not saying you’ve got to give away the form, but it will sell at a quicker rate if everything else is in place versus something that sits on the market for longer. So little things to think about like that in the overarching process of either buying or selling a business.
Stone Payton: [00:17:43] Well, I’m glad I asked just to keep talking about me for a minute. It’s my favorite topic. I love it. But now I was thinking about me and Lee, like, let’s say we you know, I represented our company as pretty successful. Well, that’s you probably can’t put that on the on the contract so.
Dr. Phillip Hearn: [00:18:02] Well that actually be what part of be a goodwill right so see.
Stone Payton: [00:18:05] There you go. So we come to you and we think we got something around 10 million for example, since you use those numbers and then we get to talking and you know, you do your magic and you know, really realistically it’s it’s worth seven. But with your background and experience, if we come to you early enough, you can probably say, But you know what, guys, if you want to get it to where you where it really will be worth 10 million, here’s some things you can do over the next couple of years, right? I mean, you can you can help with some strategy and help us sort of think about things so that we are going to get the most for it. I’m thinking. Yeah.
Dr. Phillip Hearn: [00:18:41] Absolutely. And and I think that’s a very key component. So I’m glad you talked about you. So it’s worked out great. So this is a this we see this quite a bit, so let’s use that as the example. You think the business you and your partner think the business is worth $10 million and the current let’s let’s say fair market value, right, is $7 Million. But there are definitely ways and we do this quite a bit with some of our our contacts where we advise or consult on how to grow that company to a specific point or how can we help you grow to that point. There’s also strategic ways to structure the deal, right? So maybe we give you a chunk of that what you think is 10 million. We think it’s seven. But let’s try to figure out the gap of how do we fill in that gap from 7 to 10 million. That could be anything from earnout. So that could be anything from incentives, seller finance, There can be some ways to work it. So those are definitely sweeteners in the deal that allow. We like to work with business owners who, number one, are willing participants. So if we’re having this discussion and we’re talking to you and we’re saying, hey, the fair market value in terms of just straight cash or based on that kind of EBIT and multiple, everybody uses EBIT, right? So even the multiple here’s how we got to it.
Dr. Phillip Hearn: [00:19:59] Here’s what your fair market multiple is. Now we’ve got we’ve got a gap of $3 million. Some people could say, all right, you know what, I’m just going to walk away. We try to look at it and say, are you willing to be strategic to get to that 10 million? Maybe we can actually put more in your pocket depending on what we structure. So I think structure of the deal and negotiation skills is one of the main core components, I would say, of positively keeping a deal because the goal is we don’t need to fleece anybody to get a good deal, right. We can work with you. We can actually help you get to your end goal. And it may be in different ways. We may come on as as a consultant, we may come on as an advisor and have a piece of the equity. So now when you want to go back out to the marketplace and sell it for 10 million, maybe it’s actually worth 12 or 15, or maybe it is that ten and you’re comfortable with where you are. So there’s there’s some definitely different ways to attack different scenarios and strategies. But again, that’s the fun of understanding and and solving for those challenges.
Stone Payton: [00:20:58] Yeah, and you’ve probably seen other deals, participated in other deals that have similar components. And so you’re operating from an experience base that has that I think would be very helpful in those situations. I’m also learning that deal structure is not always, you know, here’s your check, here’s the keys. So like in that same scenario, you know, if they saw value in it, you know, Lee and I hanging out for a while or running a couple of the key studios for a while or I mean, you could you can build some of that stuff in there, too, right? Or financing? Absolutely.
Dr. Phillip Hearn: [00:21:28] Yeah, absolutely. So I’ll give you a quick quote from and I saw this this author so much in my marketing masters. His name was Stephen Covey. And one of my favorite quotes that I think about almost on a daily basis when doing this type of work acquisition, M&A type of work is begin with the end in mind. Why do I give you that quote? Well, if you go back to what we were talking about, when you’re in that getting to know you phase, asking one of the most simple questions to the seller is what do you want to accomplish? Right? So to some people, that means I’m going to you’re going to hand me a check, I’m going to jump in the money like. I’m Scrooge McDuck from Ducktales. Right. And I’m going to jet set to Europe. That’s it. That’s all I want to be done and done. Others will say, Look, I just don’t have the energy, let’s say, to run the business at the full capacity that it needs. But I still want to be involved because I still I see upside. I think I can help with that upside.
Dr. Phillip Hearn: [00:22:26] So those are two completely different and diverging paths, right? So asking those initial questions allows you then to come back and say, Hey, Stone, I know that you and your partner actually still want to be in the business, right? So we could try to give you all cash and then then you’ve got to worry about your taxable liabilities and all that fun stuff, right? And I’m not playing an accountant, but those are things that are there. If I hand you 10 million, how much do you all take home? Right. But how do how does this sound if we go down this route? Right. We still want you to be involved in the business. We may purchase X, Y, and Z of the equity, or we may come in and be a consultant and work to help you grow the equity in the business. All of those layers to it. But it’s asking those initial questions that seem early on might seem like throwaway questions, but they could be some of the most important questions in the process and actually get everybody to a winning solution on all sides.
Stone Payton: [00:23:20] You mentioned that you’re not playing accountant and that sort of touches on on another point, I bet you find yourself kind of quarterbacking sometimes a team of other trusted advisors who are experts in their domain to bring all this together, right?
Dr. Phillip Hearn: [00:23:36] Absolutely. So I get a chance to kind of go back to my sports day. So I played quarterback growing up in high school and then I also played point guard. So I get to either be Joe Montana or Magic Johnson in my brain, right? I get to facilitate, get people in the right spot. Let’s run the offense. Let’s do what we have to do. But all kidding aside, you’re exactly right. So case in point, as we talked about some of those trusted advisors before, so let’s say we’re buying or selling. We’re looking at those legal components, right? So we have a legal due diligence going on. We do commercial due diligence. We want to understand the background of the company. Are there any nefarious acts going on in the company, all those types of things, the financial due diligence, proof of cash, quality of earnings. So, so many people hear these terms. And it’s interesting because once you’re in the deal, it’s kind of like being in a playbook again, right? So again, I play football. If I’m running a deep pattern, my playbook might say nine pattern or not or fly or whatever. Same principles here you have subject matter experts that you can defer to and say, I understand X help me to understand how we can apply that to this scenario. Or hey, they come to you and say we’ve seen something similar, Here’s what we did. Do you think this will work for you? So having those subject matter experts, they are if you do it right, they are worth all of the money you pay them and then some. Right when you get into trouble is if you’re paying, let’s say, the wrong group, the wrong person, whatever. But if there’s as good as advertised and they do what they need to do, they’re worth every dollar for sure.
Stone Payton: [00:25:09] Well, and I’m thinking it’s worth it to me as a buyer or seller that you are helping identify the right person to to fill that role. You know, I don’t even I don’t even know that I would even know what questions to ask or how to go shop for the right type of person in a specific area to. So that seems like that would be incredibly powerful as well. So you have other irons in the fire, as my daddy would say. You also have quite a bit going on in the real estate arena. Can you speak to that briefly?
Dr. Phillip Hearn: [00:25:42] Yes, I can. So I actually started dabbling in real estate when I was 17, so almost 21 years ago now. I always called it the first deal that I did. I was about 19 or 20, somewhere around there. And I always call it the smartest, dumbest thing I ever did. When I started, it was smart because I got into the business. It was dumb because I was only good at putting holes in stuff. So for me, it it has been it has become, again, a passion play. So I like to do if you can’t tell, I like to do things that I really get into and can enjoy, right? And it’s been great because I’ve learned everything that I’ve learned in real estate. I’ve been able to translate to acquisition type work, right? So one of the things that you mentioned is those processes. So again, I’m a planner, so when my friends will call me, will say I’m a planner. So within that planning piece I see the similarities. So I’ve done anything from be a part of ground up construction projects with developers and general contractors to doing fix and flips on single and multifamily homes. I now have my broker’s license in real estate. I’ve had my salesperson’s license for years. And so it’s funny because there’s so many tools that you learn in putting a process together for a piece of real estate. If you’re doing, let’s say, a ground up, build the scheduling, the coordination. Everything else. It makes business acquisition almost easy based on that experience. So coordinating a maybe a ten person team to get a deal across the finish line and of course having to work with the seller or maybe the seller’s broker I think is almost as easier, scuse me, than working on a job site and you’ve got hundreds of contractors and you’re trying to build a 200 unit project. So there are some transferable experiences in my real estate life that I’ve been able to now use and always tweaking to make better. But I’ve been able to use that in my acquisition life. Now.
Stone Payton: [00:27:44] I’m not even sure this applies to you, but I’m going to ask it anyway because I’ve got to believe even you from time to time, you need to give yourself some space, hit the brakes, recharge, get inspired. So I’m kind of curious where you go. And I don’t necessarily mean a physical place, you know, I don’t know if it’s helping out a cause that’s dear to you or going to the mountains or how do you. Yeah, I guess that’s the right word. Kind of kind of recharge, get inspired to get back out there and do it again.
Dr. Phillip Hearn: [00:28:12] So that’s a great question. I do luckily find some time. I have friends of mine that ask me. They go, Do you sleep? So the first question is, yes, I sleep and when I go to sleep, I sleep like a baby. So thank goodness for that. So there’s a couple of things that I do to recharge. I love to stay active. So I try to get in workouts. Right now I’m at home and it’s freezing here so I can’t go out and play golf, which is another passion of mine. But I like to work out, play golf, just kind of get outside or get moving as much as I can. I love music, so if I get a chance to go to concerts or just even listening to music at home while I cook, something as simple as that helps. I am a bit of a movie dork, but I’m more of like a documentary guy. I’ll watch movies and I’ve got some favorites, of course, but but I like I like even tapping in on my time off of things that force me to kind of learn and stay sharp. So some days it’s golfing for me. And even within golfing it’s hacking or digging a hole into the earth. But that’s all right. But that’s fun. Working out is always a good thing. I can kind of let out some steam after an hour. Just trying to stay, stay consistent and stay moving. I do a bad job when I sit completely still. I don’t do that. Well, I don’t know why that’s the case. I’ve always been like that even as a kid. But staying active, staying kind of locked in on things that are interesting to me, I think always helps. So that allows me to recharge and refocus when it’s time to go back and quote unquote do work, because I don’t even feel like I’m doing work. I feel like I’m enjoying what I’m doing, whatever that is.
Stone Payton: [00:29:42] I can certainly tell that. But I do think it’s important. And it sounds like you agree that you do periodically. You need to give yourself that opportunity to sort of regroup and and circle around. Sounds like you’ve you found a way to do that. What a marvelous conversation. What is the best way for our listeners that they would like to reach out and learn more, have a conversation with you or someone on your team, begin to tap into your work. What’s the best way for them to connect with you guys?
Dr. Phillip Hearn: [00:30:10] Man Absolutely. So one way would be taking a look at our website which is mid American capital holdings within us dot com so mid American Capital Holdings dot com on the website you’ll have contact information for myself and my team shooting email over. You can use the email address of info at mid American capital holdings within us dot com. So info at mid American Capital Holdings dot com Ask questions we can set up some time, dig into different scenarios. So I love to consistently learn. I’m a bit of a dork when it comes to research and learning. So any time somebody wants to reach out and touch base more than happy to try to set some time on the calendar.
Stone Payton: [00:30:57] Well, Philip, it has been a real pleasure having you on the show this afternoon. Thank you for for sharing your insight, your perspective, your enthusiasm and your and your energy. Keep up the good work, man, and thank you for investing the time with us today.
Dr. Phillip Hearn: [00:31:12] Well, thank you, Stan. I appreciate being asked to be on and love the show. So this is something I’ve been looking forward to. So thank you so much for sharing your time.
Stone Payton: [00:31:21] My pleasure, man. All right. Until next time, this is Stone Payton for our guest today, Dr. Philip Hearn with Mid-American Capital Holdings and everyone here at the Business Radio X family saying we’ll see you again on Buy a Business near me.
Spencer Graves with SocialCast Marketing
Spencer Graves is CEO of SocialCast Marketing, 3x radio personality of the year and 3x Morning Show of the year award winner, and board member with the Alzheimer’s Association.
Connect with Spencer on LinkedIn.
This transcript is machine transcribed by Sonix
TRANSCRIPT
Intro: [00:00:05] Coming to you live from the Business RadioX studio in Woodstock, Georgia. This is fearless formula with Sharon Cline.
Sharon Cline: [00:00:16] And hello to a surprise Tuesday Fearless Formula program where we talk about the ups and downs of the business world and offer words of wisdom for business success. And today in the studio we have the CEO of SocialCast Marketing, which is what I want to lead with, but also a three time radio personality of the year, three time morning show of the year. Also an avid fisherman, also a hunter, also on the board of the Alzheimer’s Association. Is that what it’s called? Association? We’ve got it all covered right here. Quite the resume. Please welcome Spencer Graves.
Spencer Graves: [00:00:51] That is by far the nicest and sweetest intro, and I’ve never heard anybody actually call me the CEO of social caste. You’re right. It’s true. But it’s so new that you’re the first person who’s ever said you’re Spencer Graves, the CEO of SocialCast Marketing.
Sharon Cline: [00:01:08] Really?
Spencer Graves: [00:01:09] Yeah. It was very nice.
Sharon Cline: [00:01:10] It was.
Spencer Graves: [00:01:11] Lucky. Nice. Nice to hear.
Sharon Cline: [00:01:12] Well, it’s true. And what I think is kind of cool, you’ve got this really great resume, but you also have a lot of heart. That’s part of what you do, which is why I wanted to talk to you. Because fearless formula is not just business and I don’t know a whole lot about business and money and plans and things, but I do know what it feels like to be a human on the planet trying to make your life happy and and make it what you want and have your own little business and have a dream.
Spencer Graves: [00:01:37] Well, you’re so right, because a lot of the times people find that they’re successful in business, but they’re stagnant in their personal life. So then they’re trying to figure out, well, what do I do next? Like where do I go and and how do I take the success that I’ve built and how do I factor that into what I’m really passionate about? And for me, spending 22 years in the broadcast industry, mainly in radio, bouncing around and working with NASCAR and corporate sponsorship, moving all across the United States and great cities like San Diego, California. Dallas, Texas. Philadelphia, the state of Delaware, St Louis. I saw Saint Louis right before I moved to Atlanta. Like all of these great places with so much different culture and heritage and feels of the city that when I when I landed in Atlanta and I worked in radio, I started to get my passion was reinforced where I was like, You love to hunt, you love to fish, you like the outdoors. What can you do based on your career up until this point, and how can you make it beneficial for that next step in your life? And that’s hopefully what I’ve been able to do. But I’ve enjoyed the switch.
Sharon Cline: [00:02:48] So I do want to go back a little bit into how you got started in radio, because you have such a obviously, you know, but and I’ve spoken to you in person, but something about hearing your voice through the the headphones, I’m like, Dang, your voice is so nice.
Spencer Graves: [00:03:00] Oh, well, thank you. Yes.
Sharon Cline: [00:03:02] That’s nice. It’s so nice to hear.
Spencer Graves: [00:03:04] I got Can we cuss on this, by the way?
Sharon Cline: [00:03:07] So I don’t think I have.
Spencer Graves: [00:03:09] Like, I’m not far I’m not just going to run around screaming cuss words, but there are some stories that I have where like a cuss word actually makes.
Sharon Cline: [00:03:16] You do it. You do. You and I will if you want to add it. Okay. I have not edited so far, but if I have to edit, I sure will. I’ll put something like fine.
Spencer Graves: [00:03:24] It’s also on the internet so you can pretty much do whatever you want. I know that through the FCC.
Sharon Cline: [00:03:28] Yes, that’s.
Spencer Graves: [00:03:29] Right. Which we’ll get into, I’m sure at some point. You know, the way that I got into radio, I was 17. I was a senior in high school, and this was in the early 2000s, probably 2000. And my guidance counselor in high school came to me and said, Hey, next year you’re going to be a senior. We’re offering this new class. It’s called an internship program. And I was like, What the heck is that? And they were like an internship program from what we’ve read, because this was all done by the state of Virginia. You pick an industry, as long as they say you can work there, you’ll get school credit, but you’re getting on the job training. And I was like, Well, that’s pretty sweet. So then she goes, So what do you want to do? Like, immediately she just introduced this to me, and now she’s like, What do you want to do? And I’m 17. I’m like, I don’t know. But I was calling the basketball games because I hurt myself playing football in high school. So during basketball season I couldn’t play. So they were like, Why don’t you call the games? So I sat at the table courtside, had a microphone so everybody in the arena could hear me, and I was basically commentating on what my friends were doing on the team that I used to play on.
Sharon Cline: [00:04:40] So much power there.
Spencer Graves: [00:04:41] So I was like, I’m going to make fun of every single one of you. Like, I think it’s great that you’re doing well in the game, but I’m going to keep you humble and knock you down a peg. So it was kind of like a roast session and it was nice. Like while I was doing that, people started to realize, Oh, maybe you have a gift for this kind of thing. And I didn’t. Really see it that way. I just thought that I was making fun of my friends, so I was like, Well, maybe I’ll go into broadcasting. So I contacted a local TV station. Wdbj seven out of Roanoke, Virginia, and they were like, you in college? I said, No. And they go, Well, good luck. Call a radio station. We only take interns that are in high school or in college. And I was like, okay. So first door slammed on my face. I call a local radio station and the guy answers the phone. He’s like, Yeah, man, love.
Sharon Cline: [00:05:30] To have.
Spencer Graves: [00:05:30] You. I think it’d be great. Like he had that whole radio thing. And to me I was like, This feels fake. But I was like, All right, cool. What do I need to do? And he goes, When’s it all start? And I was like, Starts Monday, This is Friday, so I need you to just give me a yes or no and I’ll come in on Monday. He goes, Great, man. I’m going to talk to a couple of people here. I’ll call you this afternoon. And if it works, I’ll see you Monday morning. And I’m like, All right, So I just wait by my phone. This is back when cell phones were basically just out. I had a motorola, but I had snake on it. So I was like, Man, this this game is awesome. Life can’t get better. So he calls me at 330 and I answer the phone and I go, Hey, what’s up? Are we good to go for Monday? And he goes, Man, I’ve got two pieces of information for you. Do you want the good news or the bad news? And I was like, Well, give me the good news. And he goes, Good news is, man, you’re going to be an intern in radio. And I was like, Cool, what’s the bad news? And he goes, It ain’t going to be here because I just quit this bitch.
Sharon Cline: [00:06:35] Oh, my.
Spencer Graves: [00:06:35] God. And at that point I was like, Oh, okay, so what do I do? Do I show up Monday? And he goes, Oh, no, I said, You’re going to be an intern radio, but it won’t be here. So I suggest you call another radio station. I was like, okay, second door slammed in my face. So I called this radio station at like, what, 4:00 in the afternoon? I call the request line. It’s drive time. The guy answers the phone. It’s got that annoying squelch. If you’ve ever called a radio station, he goes and he goes V out of Virginia, it’s Mark. And I was like, Hey, Mark, listen, I’m trying to be an intern in radio. I’ve called a couple other people. They’ve all said, No. Would you guys take interns? Yeah. What is it for? Like college credit? High school credit? What? I said high school credit. Can you drive? Yeah. Can you read? I was like, Yeah, I hope so. All right, man. Well, I got to meet you first. So come in Sunday at noon. I said, Great. So Sunday at noon I drove an hour to get to the radio station. I pull in. I like to be early. I think that’s the best thing in the world, is be 10 minutes early because you’re always on time. And I roll in and at noon, no other cars in the parking lot at 1210. No other cars in the parking lot. Well, I don’t have this guy’s cell phone number. I just called the request line. I know his name is Mark. This is like early Internet days, so I’m still like, not sure if he’s online and it’s before social media, so he can’t just access somebody that quick.
Spencer Graves: [00:08:03] So finally a car comes pulling in and it’s beat up. I mean, it’s five different paint colors. It’s the whole nine. And this little, little black lady gets out of the car and she looks at me and I go, I don’t think her name is Mark, but I’ll give it a shot. So I went up to her and I said, Hi, miss, I’m supposed to meet a guy named Mark here. And you go, Oh, honey. It is Sunday afternoon. Mark does not work on Sunday afternoon. And I was like, So he told me to. And she goes, Come in, I’ll call him. So we go in, find out that she’s a receptionist. Sweet little lady, Miss Martha. And she calls him. She goes, Now listen, Mark, there is a gentleman here. It says He’s supposed to meet you here at noon and you are not here. And he goes, All right, I forgot. I’ll be right in. So he comes in and he’s wearing a polo shirt. It’s untucked. He’s got khaki shorts on, He’s covered in sweat. He’s got the man boob line, the whole deal. And I just looked at him and he goes, Well, I’m sorry that I’m late. And I said, Well, what’d you shoot on the back nine? I called him out. I was like, You had to have been playing golf. Sure enough, he was playing golf. So he goes, Well, I guess I got to give you the job. So that’s how I got the radio. The next day I showed up at 730. I worked for an hour and a half.
Spencer Graves: [00:09:17] Like, got to know everybody in there. So Miss Martha again, took my time, just kind of got into it. And then any time an opportunity came up, like, Will somebody go work? This event first hand raises me. I got you. Well, anybody do a a board op opportunity, which is basically just pushing the buttons. No mic time. You just push the buttons. Hand goes right up. Well, one of the guys that I was working with who was training me on all this stuff, he didn’t show up one day. So this other program director who are the bosses of the radio stations pushes the door open, sees me sitting there, doesn’t see the other person that’s supposed to be there, and he goes, Can you read? And I go, Why is that always a question? I said, Yes, I can read. And he goes, I need you to do the news. 8:00 So read this, do it in two and a half minutes, then push that button and fade this thing up. And I went, okay, so Imus in the Morning, that was the morning show. It was riddled with all sorts of bad publicity later in life because of some things that he said about the Rutgers women’s basketball team. And I’m having to read the news. So I remember I turned the microphone on. I read what was on that paper. It was a weather forecast, a sports report and the top headlines. And then I pushed the button, went back to Imus, and it was flawless. Now, I was probably stumbling all through it. I was nervous, like I’m a senior in high school.
Sharon Cline: [00:10:38] Yeah.
Spencer Graves: [00:10:38] So I was freaked out. But a guy came in and he goes, All right, good. You can read. I was like, Why? Do it at 830. I said, I have to leave and go back to school. He goes, Do it at 830. I was like, okay. So I read the news again for a little more comfortable and did that. So my career in radio that spanned 22 years was all happened by taking an opportunity. The door was open just a little bit. I wanted to put my foot in to make sure.
Sharon Cline: [00:11:07] You showed up.
Spencer Graves: [00:11:08] Right. So it all just kind of spurred from there. And then I was offered, you know, a couple different slots. Like, I’ll never forget I had to come up with a radio name. It was Blake Andrews, so dumb, like my real name, Spencer. But I went with Blake Andrews because I thought that’s what you were supposed to do. And I kept doing these shifts, and then it just grew and grew and grew. Then I did a night show while I was in high school, so everybody in my high school knew I was doing the radio station.
Sharon Cline: [00:11:34] How did that feel, though? Were you sort of bad at it? I mean, I don’t know. Am I allowed to say that?
Spencer Graves: [00:11:38] You can say bad assets on the Internet, You’re fine. It didn’t like when you’re in high school. Yeah. Like you have an ego that’s the size of the world. I think anybody that’s a parent of a kid in high school, like they see it in their kids, their kids egos can be massive. And sometimes you have to get humbled. Well, yeah, I would go to school and people would be like, Listen to your show last night. And I’m like, Thanks, man. And radio at the time, like, we didn’t have podcasts. We didn’t have the access to information that we have now.
Sharon Cline: [00:12:03] Radio was huge. That’s how it was.
Spencer Graves: [00:12:05] It was massive. Yeah. So it was big for me, especially being a senior in high school. But every opportunity I got to go to a party, if I had to work at the radio station, I’m like, I can’t go. I’ll stop by for a little bit, but I have to be at the radio station. So my work ethic was kind of turned there where I was like, If they asked me to be there, I’m going to show up. And I didn’t worry about how much money I was making at the time. I didn’t worry about like, what the benefit to me was. I was just happy that I was helping in a situation where I needed to.
Sharon Cline: [00:12:36] And you liked it.
Spencer Graves: [00:12:37] And I enjoyed it. I really did enjoy it. So yeah, that was that was my life for 22 years and it took me all over the place and I got to see some wonderful things and experience different things. But it was it was just if somebody is going to ask for someone to raise their hand, I threw my hand up.
Sharon Cline: [00:12:53] What was your favorite part about radio Over the years when you can look, what do you have some highlight moments where you were just like, This is when I was the most happy.
Spencer Graves: [00:13:01] It’s. I have this weird feeling that I’m never happy.
Sharon Cline: [00:13:07] What do you mean? Well.
Spencer Graves: [00:13:09] It’s. It’s not like I’m always sad all the time, or I’m down or I’m depressed. It’s not that. I’m happy, but I’m always hungry. Okay, like I’m content doing what we’re doing, but it can be better and I always want better. So I’m always looking for what’s that next layer to make things better. So when you talk about moments, yeah, there were some huge moments in my career and and I tell people all the time it was calculated chaos. I knew what I was going to do would bring some chaos. But I also knew if the chaos went too far to the right, I could handle that. If the chaos went too far to the left, here’s what would I what I would do to mitigate that.
Sharon Cline: [00:13:48] You had a plan, correct?
Spencer Graves: [00:13:50] So where it seems like it was reckless abandonment and I was just going nuts, like, I’ll bring you to one story. It was 4th of July. I knew in the summer that radio stations ratings are always a little wonky. But I also knew that if I got people to pay attention to the radio station or at least knew my name, that it would be beneficial for the radio station. So I told my co-host, I’m going to set fireworks off in the studio.
Sharon Cline: [00:14:16] Oh, my gosh.
Spencer Graves: [00:14:16] Now, fireworks in the state of Delaware were illegal. But in Pennsylvania, the neighboring state, which is where I lived, I mean, it was we were separated by the state line. It was 10 minutes from where I lived to the studio. I could buy fireworks in Pennsylvania and then bootleg them into Delaware. So that’s what I did. I took I took fireworks and I said, Hey, Nancy, it’s 4th of July. I just want to celebrate with you. I figured I’d give you your own fireworks show right here in the studio. And I let these fireworks and I threw them over behind her and they just start going off and they’re daisy chains. So they’re all connected, right? As soon as you light the wick, it’s on and it won’t stop until it’s done. And fireworks are going off. It’s all over the place. The smoke is starting to fill the studio. She’s dying laughing. I’m laughing my tail off. She’s screaming because the pops are so close. And at the end I just said, I hope everybody has a great 4th of July. I probably won’t see you on July 6th. And that was how we got out of the break. So that was a big one. A lot of people still mentioned that to me today, but I knew that if I was going to receive backlash from that, how I would handle those conversations. Now, what a lot of people don’t know is I had told management this was my plan.
Spencer Graves: [00:15:31] I was going to do it the safest way possible. I had a fire extinguisher ready to go. I was throwing the fireworks into an area where nothing was going to catch on fire. I just needed the sound and they were like, okay, well, we trust you to do what you got to do. So that’s memorable. But when you asked me what my favorite parts of radio were, honestly, it was the connections with people who listened and the greatest thing that ever happened in radio and it exists to this day is social media. The fact that what we do on the radio could impact somebody driving in their car, sitting at their desk, listening in their kitchen, waking up to having it on their phone. The fact that they can go to your social media and say what you just said, did X, Y, and Z, or I remember when you did it blank, blank, blank. Those relationships, even though I’m not on the radio and haven’t been on the radio since November of 2021, I have had great conversations with people. I still know, like if I see their name pop up, they probably don’t know this, but I know exactly who they are. I know exactly what town they listened in. I know what radio station I was on. I can remember previous conversations that we had, so I’ll ask them every once in awhile, like about their kids or about their dog.
Sharon Cline: [00:16:52] So sweet.
Spencer Graves: [00:16:53] Those personal connections. Like, you can’t get away from that. And I don’t care what business you’re in. Radio is one, but it could be any industry if you don’t make personal connections to people, if you don’t have good relationships with your consumer, with your staff, with your management team, or if you are the management team with other people in your industry all throughout the world and all throughout the country, you’re not going to be successful. So you have to take a vested interest in the people who are taking somewhat of a vested interest in what you’re trying to do.
Sharon Cline: [00:17:24] But you have a natural propensity for that connection. Yeah. I think if you don’t love people, it’s probably too much.
Spencer Graves: [00:17:32] Especially women. But know I do. I love people. And I didn’t get into radio for music. I thought music was actually the the worst part about radio. I thought the best part about radio were the stories that people could tell.
Sharon Cline: [00:17:45] Opportunities to to meet and connect.
Spencer Graves: [00:17:47] And I mean, those stories, they weave the fabric of our life. It’s everything that they talk about is something that somebody else is going through. Like before I met you today, I stopped and I had a burger at a chain and I got a phone call from a client of mine, and I was just giving her a reminder that, hey, it is Christmastime, it’s Hanukkah, it’s the holidays. You need to make sure that you’re saying to the people who use your business, Merry Christmas, Happy Hanukkah, happy holidays, whatever somebody celebrates. But you want to make sure you’re making that connection. And I asked her, I said, what weird thing did your family do at the holidays that was like your family’s deal? Because my family gifts from Santa’s Santa’s workshop, they don’t have the wrapping paper that my mom has. They have aluminum foil like they’ve already built all the toys. They’ve already done everything.
Sharon Cline: [00:18:39] They’re not time for nice.
Spencer Graves: [00:18:40] They spend time on nice wrapping paper. Like he’s like, get it done. Efficiency is key when it comes to business. So, elves, let’s go.
Sharon Cline: [00:18:47] That’s so cool. So you had all your presents wrapped in tin foil.
Spencer Graves: [00:18:50] All in tin foil. And then at the end, we would take all the tin foil. We make it into a giant ball in every year. We had a picture in front of the Christmas tree with a giant ball of aluminum foil.
Sharon Cline: [00:19:00] That is so cute.
Spencer Graves: [00:19:01] And that was our family thing. So I was asking her and she said to me, she goes, People do this in conversations all the time. Oh God, this is probably stupid to most people. But and I listen to what she said and her family has an ornament and it’s a little guitar with a music note. That’s it. And every Christmas that ornament goes away. Somebody takes it. But then it magically appears the next holiday when somebody opens up a gift and the ornament is in the gift. O And then it goes on the tree. And then surely someone takes it, hides it, puts it in the gift the next year. And she’s like, That’s probably dumb to most people. I said, Absolutely not. That’s sweet. Those are the things that make you from this transcendent area where people can’t touch you and they don’t think you’re like them to wow God, they really are just like us. And I’ve always thought that if we can continue to talk about our similarities, it gets us away from the perceived differences.
Sharon Cline: [00:20:06] So true.
Spencer Graves: [00:20:06] I mean, I don’t care what color you are, I don’t care what nationality you are. I don’t care what your sexual orientation is. The fabric of who we are is people. We all have similar connections. It’s being able to go through conversation and find those so we can find the common ground, so we can have articulate and good conversations.
Sharon Cline: [00:20:24] Do you find that people have that perception of you throughout your career that you’re someone that’s sort of untouchable or un relatable, or do you feel like your personality opens up that connection?
Spencer Graves: [00:20:36] I want to believe that my personality opens up those.
Sharon Cline: [00:20:40] So I think so.
Spencer Graves: [00:20:41] But I think there’s a lot of people and I’ve had to do a lot of growing. I think we all do. Right? But, you know, early on in my career, my ego was massive. I mean, I felt like I was untouchable because I’m on the radio. Well, I don’t have a.
Sharon Cline: [00:20:55] Corporation behind you.
Spencer Graves: [00:20:57] Supporting you. I understand what you do in your business, and I understand, but. But I’m on the radio, and, you know, I do my thing, and my ego was massive. I mean, I wouldn’t be able to fit in the studio with the size of my head. But what I really started to to realize were my Angelo had had a quote, and I know I’m going to misquote it, but it’s not what you do to somebody. It’s what you say. It’s something along.
Sharon Cline: [00:21:20] Those lines feel. It’s not what they said, but it’s how how they correct you.
Spencer Graves: [00:21:23] Yeah, People will always remember the way you made them feel. And there were plenty of times in my life and I’ve had to take some mental checks on this where I didn’t necessarily make people feel the best. But I may have said things at the time that were brash, and I think we all have friends that do this. I’m not being mean. I’m just being honest. They say something like that. Well, sure, but it’s also coming off very mean. Perception to most people is reality. If they perceive you a certain way, they’re just going to believe that that’s the way that you are. And changing somebody’s perception is really, really hard to do. So I’ve taken some real strong mental keys on my own personal keys and conversations. But I do think at the essence, all I’ve ever tried to do was try to connect the dots between who you are, who I am and what draws us together.
Sharon Cline: [00:22:12] But you know, it it requires a vulnerability to even admit that.
Spencer Graves: [00:22:16] Well, thank you. But yes, I think if you if you could be introspective, you can be more vulnerable. It creates better relationships. It allows you to be more intimate, not in the physical sense, but in a mental and spiritual sense, where you’re you’re really tying to somebody. You know, I’ve I’ve gone through my life where I’m like, Oh, I’ll get married at some point. Well, now I’m 40. And part of me is like, I wasn’t creating the relationships personally that I should have. I kept everybody in a box of, well, they know me because of radio. So that’s kind of just where where they stay. But ultimately, what I’ve always wanted is I’ve wanted those relationships to become stronger relationships on the other side.
Sharon Cline: [00:23:02] And I don’t know when you say should have had different relationships, I kind of feel like where you are is where you’re supposed to be. Do you know what I mean? Like who you are today is not who you were then. So whatever relationships you could have had may not have been the best ones for you, for where you are now.
Spencer Graves: [00:23:17] Like the philosophical side of the way that you lived your life is the way you should have, because it brought you to the moment that you’re in now, right? If I didn’t live the life that I had or if I didn’t have such a massive ego, I wouldn’t have been able to seek clarity at some point. And I think everybody is still a work of art. I mean, I think everybody is a work in progress and life continues to carry on. But I do I try to take stock in trying to make sure that my actions help somebody feel better or makes them realize that I’m focused on them, you know? Ryan Seacrest gets a lot of flack for being who he is in the broadcast world. Like, people are always like, Oh, he’s Ryan Seacrest, He’s untouchable. He’s had all this stuff.
Sharon Cline: [00:23:59] Oh, I didn’t know that.
Spencer Graves: [00:24:00] But if you ever meet Ryan Seacrest.
Sharon Cline: [00:24:02] He’s from this area. He’s from Dunwoody. I want to.
Spencer Graves: [00:24:04] Say he is he will give you his undivided attention if you’re in a conversation with him. And when you’re somebody who’s on the outside looking in until you witness it, you don’t realize how much of an impact that has. When the world sounds like everybody in their mother is trying to get your attention and you’ve got all these voices just bouncing around, but you’re in one conversation with one person to witness that and to see it in action. That was a mental check for me where I was like, That’s it.
Sharon Cline: [00:24:35] Because he doesn’t even have to do that. No, no, he doesn’t have to invest in anyone.
Spencer Graves: [00:24:39] But he does like he does because he is a purveyor of people. He likes the fact that people have a story. And, you know, I don’t want to speak 100% for him, but. That’s what I get out of those interactions when I see somebody who locks into a conversation and talking to that person, then when the conversation is over, it was a pleasure meeting you. I hope you have a great holiday. Tell your mom I said hi. Like all those anecdotal things that everybody’s always heard. If you go to the next person, they do it to the next person. And when you see those connections, it’s what builds stronger relationships down the line. So that’s what I have sought out to do over the past couple of years.
Sharon Cline: [00:25:17] Well, what is it like to be a sort of almost like you are a family member to thousands of people? Like, what is that like.
Spencer Graves: [00:25:25] Oh, it’s weird. It’s weird. You know, I when I would when I would have conversations on a morning show. I always had to remember that the majority of people who listen to radio are doing it on their their ride into the into the office. And for most people, it was when they were driving into the office, we were sitting in an unoccupied seat in their vehicle, whether it was the passenger seat or we were sitting in the back. And then I also have to remember that I’m a voice that comes out of your dash. But when I’m talking to you, if I can get you talking to yourself in the car, it’s one of my favorite things. If I feel like you’re screaming at the radio because of something I said in my mind, I know what I’m saying. And I believe I know what response I’m trying to elicit. So I’ll immediately say, Well, call me if you disagree. And it was almost instantaneous from the time you say it to where you see the light, the phone light up knowing somebody was on. It’s kind of like fishing. I cast the line out.
Sharon Cline: [00:26:28] See what happens.
Spencer Graves: [00:26:29] All of a sudden, I set the hook and I knew that I had somebody on the line. And as soon as you bring them into the conversation, that’s where the dynamic changes. Now I’ve got somebody who I’ve had a personal conversation with. Millions of people have heard it. And then you go to the next person and the next person. So it’s interesting. It’s it’s great to feel like you’re a part of somebody’s family. And I’ve received Christmas cards from people before, which is awesome.
Sharon Cline: [00:26:54] So sweet.
Spencer Graves: [00:26:55] But it is it’s it’s that’s the thing in radio that always kind of drives you is I know what I’m saying is going to draw a reaction out of somebody, but I want to make sure that they have a positive interaction. It may have been a negative thought that they may have had, but as long as they’re enjoying the conversation and we end up hanging up the phone and saying, hey, I hope you have a great holiday, I hope you have a great day. That’s what I lived for. Those were the moments that I like the most.
Sharon Cline: [00:27:22] Did you feel when you were on radio that you were limited at all as to who you kind of naturally are? You had to kind of tone down something or change yourself to be to fit what radio is sort of expects of you. In other words, like now, do you feel like you can kind of be more who you are without as much restriction?
Spencer Graves: [00:27:41] The only restrictions that I feel like I ever had in radio was actually more simple guidance than it was anything else. You know, the First Amendment protects all of us to be able to say whatever we want. But it doesn’t protect you from the consequences of how someone feels about you. It doesn’t protect you against the persona that people may believe. And we touched on this earlier. Perception is reality. So I’ve had bosses in the past that are like, do not get political about X, Y, and Z. Don’t say what you really believe about a social construct because you’re going to turn some people off. So the radio station didn’t want to lose listeners. But in the same breath, they’re telling us, Be 100% authentic with your audience. So how do you do that? How do you be 100% authentic when they’re telling you, But don’t say this. I understood where it was coming from. I understood that it was more of them trying to guide, and there were plenty of things that I said that weren’t even political, but I knew out of a story that I could raise some eyebrows. And I’m okay with raising eyebrows. You look at the Twitter world right now with Elon Musk being the CEO. Elon Musk is doing exactly what radio stations have wanted to do since the time radio station started.
Spencer Graves: [00:29:05] He gets people’s eyes on their brand. And if a radio station has somebody like Howard Stern, that’s exactly what Stern did in the late eighties and all throughout the nineties is he would say things on terrestrial radio because we all have things that we can’t say in radio. We all have the FCC, which their guidelines say you can’t say X, Y and Z, but if somebody complains and sends it in, we’ll have to do an investigation and then we decide. But radio stations took that and have said, well, just don’t say it. Don’t cause any problems for us to believe that an investigation is going to happen. But with Elon Musk, you know, he puts up a Twitter poll the other day and he’s like, do you want me to be the CEO? Whatever you guys decide, I’ll do. It’s the biggest bit in the history of social media. And it’s it’s exactly what a radio station would do if you don’t want me to be here. Click on this poll and I’ll quit tomorrow. Well, has he quit? Is the poll over? No. He finds out all this information about how people like him or think about him or view him and he looks at all those accounts or has somebody else who’s looking at all this. I can’t imagine that Elon Musk is literally sitting there looking at every single account.
Spencer Graves: [00:30:19] But he’s he’s taking that information and he’s using it as ammo and fueling the fire because Twitter was a business that was floundering. They were looking for a buyer. They got a buyer. Social media is really hard to monetize. Facebook has shown that Instagram when they got bought by Facebook. Now the world believes that, oh, well, they’re equal. No, Facebook wants to take people from Instagram and get them back to their platform because of the ad revenue and the dollars. And you have to you have to think a little deeper. So with me and things in radio, like you have to think of the overall picture, am I going to say something that pisses off so many people that I’m no longer going to be on the radio? No, I don’t want to do that. But I also want to say enough to where people go. Did you hear what happened with Spencer Graves this morning on the radio station? And that to me was the most important thing. If you get people talking about you, it’s the best thing in the world and there’s ego behind that, but there’s also the calculated chaos. You have to know what you’re going to say and where you can go from there.
Sharon Cline: [00:31:27] But I think there’s healthy ego. There’s ego out of control, but then there’s healthy ego. Like I’m sure I have enough of an ego to believe that something I have to say could have some impact somewhere. Why else would I be doing this? Right? Right. But it’s not. Look at me. Look at me. I’m so great. I like the idea of connection and I like the idea of people knowing even in our little Woodstock, you know, the person behind the business. It’s not just business. It’s not a plumber. It’s. Oh, this is Justin the plumber. So you can identify with the person behind the business. And that’s the goal for me. So but but I do believe there can be there’s a balance. And I imagine if you go too far, it’s very obvious that you’re really not thinking about connection as much as you’re thinking about yourself.
Spencer Graves: [00:32:08] Well, and you have your personal relationships. And then when you go to work, you know, you don’t want your personal relationships to impact what you do at work. So a lot of people have heard like, hey, leave your bees at the door. You know, don’t come in here with a bad mood. Yeah. With other things that are going on, like we’re here to work. And while that’s true. Your life outside of your job truly does impact how you are like. I think every one of us has worked with somebody that’s going through a hard time in their life and you know, you see them struggling. So what do we do? Continue to push the pressure down and go, Hey, buck up, You got to figure this out. No, Sometimes somebody just wants to know that they’re being heard and just put their arm around them and go, hey, listen, I get what you’re going through. It’s okay to to struggle and go what you’re going through. If you need my help and you want me to help you, I will. But remember, we got to try to get through things as fast as we can. I worked in a sales job for a very short period of time in San Diego, and one of the conversations that I had with the CEO, you know, this is an Internet marketing firm.
Spencer Graves: [00:33:14] It was in the height of the dotcom era. They were trying to get everybody into their company for marketing. The first thing he said to me was fail forward fast. If you mess up, remember how you messed up, Don’t do it again. Fix it. And that’s always stuck with me. Like, if you’re going to mess up, it’s going to happen. Everybody messes up. But take a mental stock of what happened, What did you do and what happened? From there, you either messed up and fixed it or you messed up and continued to mess up and continue to mess up. When I played college baseball, it’s the same thing. If somebody hit a line driving me and I made an error. The worst thing you can do is baseball players put your head down and think about that error because that ball is going to find you again and you’re going to make another error. So now you’ve got to turn that. You’ve got to turn that fear into hunger where you’re like, I messed up, but I want you to try again because I know I will be able to win this round.
Sharon Cline: [00:34:13] I love that because I have mistakes or regret moments in my life all the time. And I think, why am I so hard on myself? Why is it not just normal to make an error or a mistake or fall? I mean, I’m seeing a therapist right now and we’re talking all about this stuff, but it’s sort of like allowing myself to get back up. That’s a big thing is is to not let something take me down so hard. And I think in a public way, it must be very difficult to make mistakes. You know, in in on on radio where I don’t even know if you have I’m just saying as a general statement, like out there in the world, how would you how do you manage the feelings behind that?
Spencer Graves: [00:34:50] I think the sad part about the on the radio or a very public thing is, yes, I had to live my life extremely public, and I still do on social media like I don’t I don’t hide behind anything. I use my real name and always have. And I know what I’ve done in my life so I can fess up and I can talk about things that I’ve done, like I have an answer for why things are the way that they are. I’m unapologetic about that. Like, that’s the only way that you can live where you have the ability to put your head down at night. But to make mistakes on the radio, like, yeah, did I make some mistakes on radio? Sure. Or are they things that most listeners would would recognize or see? No, Like it’s it’s a mistake that you make within the business. But not everybody knows. But I.
Sharon Cline: [00:35:32] Know, right?
Spencer Graves: [00:35:32] So I’m like, God, don’t do that again. Don’t struggle again. Don’t make that same mistake. So that was that. But the bad part about radio is when people leave radio stations, they never get an opportunity to say why they were leaving. And I understand that from a business thing like you just either had somebody quit or you terminated somebody, the last thing you’re going to do is hand them a microphone and go tell everyone what happened. They’re not going to do that. But I’ll get numerous questions about like, well, why did you leave the radio station? What happened? Where were you? Where were you wanting to go? What decisions were being made? I wanted to be there. I wanted to continue to work there. I had numerous questions thrown at me about who I could work with. And, you know, is this person a right fit and all that kind of stuff? And my answer was always the same. I can work with anyone. If you have somebody who sits across from me, I can work with them. But it’s got to be a cohesive unit. Like it has to feel like the ship is going in the right direction and it’s no different than any other business. If we were all on a rowing team and one person was not rowing in rhythm with everybody else, we wouldn’t win. So. It paints the picture of the mistakes, like you have to be in sync with the people that you work with on a daily basis.
Spencer Graves: [00:36:50] And if you have things that bother you outside, you have to push that down for a minute and perform when you’re able to perform. And then you can talk about like, hey, I’m actually struggling with this. You know, this is happening in my world. I could really use a break. Then as a business owner, you have to look at your bench. You have to look at your team members and go, okay, who can fill in while Sabrina is going through X, Y, and Z? Who can fill in? You know, I think Ashley would be a great person to put into this role. Great. Ashley comes in. Ashley. Here’s the deal. Sabrina is struggling right now. We know that. We’re working with her. We need you to pick up the pieces a little bit. And then when Sabrina is ready to come back, we’ll do X, Y, and Z. If everybody’s working together, that well-oiled machine, that’s the only way you’re going to have success. So the big thing is identifying who you have, what their strengths are, what their weaknesses are, and trying to highlight what everybody is best at. But don’t be afraid as an owner or a manager, or even just as a coworker to witness that somebody is struggling. Put your arm around them and go help you out. But remember, we got to try to work on this and we’ve got to knock this out.
Sharon Cline: [00:38:01] Is that also how you approach your social caste marketing business is that you are able to identify your clients strengths and weaknesses and kind of how they can use those, harness them.
Spencer Graves: [00:38:12] Yeah. So the big part about social class marketing is, you know, the term marketing gets thrown around by everybody, but it is like in the world of marketing and media and. You kind of have to fall into a lane. We do a lot of social media management, but it’s a lot of personal development. So the consulting side, the coaching side is to highlight what strengths somebody has and then be able to maximize on that. Like I have clients that are personalities, I have clients that are people and they have their own individual brands. So what can we do with them as a person to highlight their brand? And I take a lot of things from radio and I pull that over. Now, if it’s a business and they’re selling a product, we really look at it and we go, okay, who’s going to speak on behalf of the product? Who’s going to be the person that delivers the message? Who’s creating those messages? And we organize the team and then we help them create the messages, come up with the content, look at the strategy that they’re doing online, Look at the strategy. If they go with traditional marketing, if they’re going with radio, TV, print, like it doesn’t matter if you’re putting your message out, we want to be able to help you create a good message, build your message, and then we’ll help you get it out. But I also want to know who’s going to represent your company because I want to make sure they’re clear and concise in the message that you’re trying to do. So I work with some CEOs on public speaking. You know how to look at somebody and how to hold your hands and be in a position of power to where you don’t look like you’re disinterested, you don’t look like you’re bored.
Sharon Cline: [00:39:52] Checking your phone.
Spencer Graves: [00:39:53] Right. That’s like a big one. But we go through everything. So we’re not just somebody that’s going to handle your direct mail campaign as successful as those have been in the past, we look at it as what’s going to make you have an emotional connection with the people that use your product. And every product does. I mean, whether it’s a Dyson Airwrap, I’ve never met a woman that had a Dyson Airwrap that doesn’t say she has a Dyson Airwrap You know, she doesn’t, she doesn’t go, I have this thing that, like, sucks my hair, but then there’s heat and it makes it curl like, I don’t know, they say I have a Dyson Airwrap. It’s almost like a position of power where you’re like, Well, that’s great. You had you had some other brand, but I have a Dyson Airwrap. Those are the types of emotional connections that brands can make, and you can only do that when the message is succinct and everybody is on the same path.
Sharon Cline: [00:40:48] What’s your favorite part about it?
Spencer Graves: [00:40:50] About social class marketing. I love being my own boss. Yeah, I love not having somebody who says like, you have to do this. Now. With that being said, I do have a lot of mentors, like I have a lot of business mentors. I had a lot of radio mentors, and I consider them not just mentors, but really friends. And and I really do. I lean on a lot of their expertise and their experiences to kind of cultivate what I would do. So we all have a boss at some point in our life, even if you own the company. I mean, Jeff Bezos, owner of Amazon, everybody is like, You don’t have to listen to anybody. Yeah, right. It’s not Jeff Bezos making that company scale the way that company.
Sharon Cline: [00:41:31] Scale by himself.
Spencer Graves: [00:41:32] Everybody has to assemble a team and you have to look at your team and you got to look at the core and go, okay, I know this person works well with me, but will they work well with the core of the group? And you have to know who you’re going to be bringing in to those spaces. You know, companies fail because the leadership companies don’t fail because of the people underneath. The people underneath were selected by the management. If the management is not clear and concise and succinct about how they’re getting their messages out, companies fail and someone has to recognize that and then hold people accountable. So the consulting side of what we do, I love that. I love being able to witness people who are extremely vulnerable and can lay out their strengths in their weaknesses and say, I need to do better at this, but I’m really good at doing X, Y, and Z. You know, we mentioned Elon Musk earlier. Elon Musk is a phenomenal mind. He’s a very, very intelligent person who thinks in abstract views and looks at things differently. But is he the best person to buy Twitter? Who knows?
Sharon Cline: [00:42:34] Like it’s still being played out, right?
Spencer Graves: [00:42:37] That’s that’s the wild, wild West. Like social media was created in a college dorm room and it has created a revolution from Facebook and MySpace and Instagram and Snapchat and Tik Tok and I mean, you name it and Twitter and everybody that’s involved. So do I think that people who have crazy amounts of money can run any industry? Not necessarily. But I do believe that good leaders can lead no matter what position they’re in.
Sharon Cline: [00:43:06] What are some characteristics of a good leader? I think anyone who’s listening would like to.
Spencer Graves: [00:43:09] Know Empathy is probably the strongest one self-awareness, being able to understand what people are going through and really have an active interest in what their team is going through. You know, I think all of us can look at managing. And bosses that we’ve had in our past and go, you know, I didn’t I didn’t necessarily love the job I was doing, but I loved the manager or I loved my boss. People have probably said, well, you know, I started to outgrow. Well, if you outgrow within one company, the company’s not bad. They just had somebody that was in that spot that was doing it, that worked well for them. If you can go to another company and you can start to manage up where you’re empathetic, where you’re able to recognize what’s happening on a team and you can put your arm around them and say, Hey, look, let’s get through this together. No man Left behind kind of thing. Those are the things that are going to make you successful. So the world isn’t against you, you’re just against yourself. So you have to understand these are my strengths, these are my weaknesses. I either need to work on those or I need to highlight my strengths and then hire around my weaknesses. I need to find people that are really good at what I’m not great at doing.
Sharon Cline: [00:44:18] Do you think that’s the biggest challenge? Is finding just the right fit? Is that everything.
Spencer Graves: [00:44:23] I need at this at this stage in the game, it’s 2022, getting ready to go into 2023. We just had a year and a half of supply chain issues and nobody wants to work. And how are these people doing it? Like, I mean, all these things. But it’s true. Like restaurants have had a hard time finding good staff. And the thing is, you can hire to fill a quota. You could hire people and say, I’ve got 20 people on staff, but do you have 20 solid people on staff? Finding great applicants now is really hard. And I know the argument has come up about like, well, the people demand better pay. Well, sure, everybody demands better pay, but what job are you doing that creates that pay? You know? With the WNBA and all the restructuring of their contracts that they’ve always asked for. You know, it’s a revenue thing. I mean, it’s always going to come down to money. You can’t ask for the world if the company itself doesn’t make a product. That demand is in demand by everyone in the world. You know, Scrub Daddy, one of the greatest products to ever make it onto Shark Tank, makes a ton of money. It’s a it’s a brush.
Sharon Cline: [00:45:31] Like I have a couple of them.
Spencer Graves: [00:45:33] They’re awesome. They’re awesome, right? They’ve created such brand awareness to where you’re like, Oh my God, I love the scrub daddy. But even in the pitch, you know, what product do you have? You have a scrub daddy. The CEO and the creator of it goes, Oh, don’t worry, I’m coming out with a scrub, baby. I got a scrub, Mommy. I’ve got a whole scrub family. And when you look at that brain, do you sit there and go, This guy went into it and he knew what his strengths were. He knew that he had one product. It was going to be a good product, but he was already thinking of the controlled chaos. If you buy into this, I’m going to have X, Y and Z that also comes along with it.
Sharon Cline: [00:46:10] It’s going to grow. It’s going to.
Spencer Graves: [00:46:11] Grow. I’m just looking for you to do it. So I think with with brands and the awareness of of the management team, you have to take an active interest. You have to know what you’re trying to do and you have to keep things simple. You know, the scrub daddy thing was solely because everybody has a sink, whether it’s an apartment or a house or a mansion. Everyone has a sink. So you can sit there and go, I can sell that product to everybody in the world. Well, there’s good money in that. But you’re also talking about a unit that costs less than 5.99. So you know how many of those you have to sell in order to make crazy amounts of money? A lot. So if people looked at the money within the company that they’re working for or the product that we sell, how many clients do we have using this product? That’s kind of where we are. And then you look at the pays down from there.
Sharon Cline: [00:47:01] It is a quality product too.
Spencer Graves: [00:47:03] Like, well, the scrub daddy, I can tell you you’re beaming. I mean, as soon as I brought the scrub daddy, your, your smile went ear to ear. So yes.
Sharon Cline: [00:47:11] Cleaning. I have issues. Well, I also wanted to switch gears slightly and talk a little bit about your involvement in the Alzheimer’s Association. Are you okay to talk about. Oh, absolutely. I didn’t ask you beforehand.
Spencer Graves: [00:47:23] No, no, no. I’ll give you I’ll give you the story. So my mom was diagnosed with early onset Alzheimer’s when she was 55. And I was just having a conversation with a friend of mine the other day. That is 55. She was young and she’s 71 now. And most people are like, this is an extremely traumatic story. And it is like anybody who has a family member that’s gone through any sort of dementia, Parkinson’s, Alzheimer’s, Lewy body, like they’re subsets of all this. Anybody that’s seen a family member go through it, it’s gut wrenching. It’s the worst thing in the world.
Sharon Cline: [00:47:56] I can’t even get my brain there. I think one of the things that we talked about, you and I briefly, is about how people have kind of commented lately at how you’re willing to post things that are very vulnerable about your life and that they’re almost surprised at that, which I find surprising in itself. So I love that you’re willing to even talk about the emotion behind what it’s like to have a family member like this, specifically your mom, and what it means to you to participate in it. So I’m just really glad that you’re willing to talk about it.
Spencer Graves: [00:48:24] Well, at this point, and thank you. But at this point, I can talk about what’s going on with my mother because my mother physically can’t. Like, what happens with Alzheimer’s is most people are like, oh, they forgot my name, they forgot my birthday, they don’t remember where they are. That is a very small part of Alzheimer’s. Alzheimer’s is the brain not relaying messages to the rest of the body. And the body forgets how to be a body. One of the worst parts about Alzheimer’s and I don’t highlight these much, but it is reality. They’ll eat, somebody will eat and their brain will not tell their throat in their mouth what to do. So it’s it’s traumatic. You can walk, but then your brain doesn’t tell your leg to take that next step. You fall and you break a hip. You have to get put into a wheelchair. Like my mom is non-verbal. So witnessing all these things that happen with my mother, it’s it’s terrible. It is a awful place to be. It’s bad to watch. My family is very fortunate. However, my dad has owned and operated memory care facilities since 1970, so my father owns the memory care facility that my mom grew up watching him build.
Spencer Graves: [00:49:45] That’s where my dad’s success came from as an entrepreneur to my mom being put into that facility. And now my dad’s 71, my mom’s 71. And I’ve hinted to my dad like, Well, what are you going to do with the nursing home? Like, we can’t forget that you’re still 71 years old. What are you planning on doing with that facility? And he’s like, Well, you know, I’d like to sell it. And I’m like, okay, when? And my dad’s is always the same. I won’t sell that until your mom passes. And while I think it’s the most beautiful sentiment because my dad’s like, I want to be able to control what happens with her care. And I don’t think some of these big organizations will care. And I said they won’t. You were correct about that. So I can appreciate my dad wanting to do that. But there’s a lot of life that can live like, you know, Is my mom on a faster decline than my father? Yes. But you never know what happens in this world. Like it’s it’s wild. But to get back to the story about how my mom was diagnosed, I just had this conversation with somebody the other day 55.
Sharon Cline: [00:50:46] I mean, that’s just a couple of years older than me.
Spencer Graves: [00:50:48] She was still working. I mean, she’s she was forced into early retirement from it. And when I got done working with NASCAR and I came off the road, I was back living in Virginia at my parents house, and my parents knew I wasn’t going to be there. I mean, I never even unpacked my bags. I put three cities in a hat and I told my dad to draw one out on a monday and he pulled out San Diego, California, and he goes, When are you going to move to San Diego? I said, I’m leaving Friday. So I drove two and a half days from Virginia to San Diego, 18 hours a day to get there and start something new. And I didn’t realize this until a couple of days ago. When I was pulling out of my driveway Friday morning. My parents do what I think most parents would do is they walk out and they wave, you know.
Sharon Cline: [00:51:34] And I’m around each other kind of thing.
Spencer Graves: [00:51:35] Yeah, 100%. And, you know, my dad’s six two. My mom was five four. I’m six five and my brother six, eight, like the parallel of size and then witnessing their silhouette. And I’ll never forget, like, I’m looking at them in the rear view and they’re getting smaller and smaller and smaller, but they’re waving the whole time. And then when they’re underneath the horizon, I can’t see him anymore. I didn’t realize this until the other day. That was the last time I saw my mom before she got diagnosed. And here I am, her baby flying the nest and saying, I’ll see you later. And I don’t know how my life would have changed had I stayed if I knew that my mom was going to get diagnosed and I stayed. I don’t know how my life would change, but I did know that once my mom got diagnosed, I had a massive platform. I had a radio station. I was working in Wilmington, Delaware, on a powerhouse radio station. And I remember going on the air and at the time I couldn’t get through like I would write notes on the radio to my mother every Mother’s Day. And the first time I did it, I had so much bravado, Oh, man, I’m going to knock this thing out like I had it all written down. I couldn’t get through. Hey, mom, without breaking into tears. And even now, like, I still get choked up about it. But it doesn’t bother me because someone has to tell the story. So with my mom, you know, I’ve witnessed the good parts of of her life dealing with this. I’ve witnessed the absolute terrible and I’ve seen the ugly. I mean, it it all exists.
Sharon Cline: [00:53:12] What do you think people don’t know about Alzheimer’s?
Spencer Graves: [00:53:14] The big one is most people don’t know that it’s the body forgetting how to be a body. That’s what people don’t talk about.
Sharon Cline: [00:53:19] I think I never really actually put that together.
Spencer Graves: [00:53:21] Until most people are like, they don’t remember me. My mom. I’ll never forget the day I found out that my mom didn’t know who I was. Shortly after my grandmother died, they were going back to Virginia from Connecticut after my grandmother service and they stopped in Wilmington to go have lunch. And we went and had lunch and my mom rode with me in my truck to the restaurant. My dad drove by himself and when we got out, my mom was, you know, kind of keeping her head down. And I was like, Come on, mom. She just kind of walked along with us. And she goes in. When we sat down at the table, server came over, ask the normal question, What can I get you guys to drink? I said, I have a Mountain Dew. And my dad says, What would you like to drink? And my mom just kept her head down. She just kind of shook know. And my dad says, okay, she’ll have an unsweetened tea and I’ll have a Coke or a water if you have it. And my dad looked at my mom and said, Is everything okay? And she goes, Who’s that man that’s sitting across from us? And my dad said, to my dad’s credit, which he’s always done, he’s been very levelheaded. He goes, Well, Dale, my mom’s name, that’s your son, Spencer.
Spencer Graves: [00:54:32] He didn’t want to just say that your son. He wanted to make sure that she heard my name. So my mom just kind of looked at me. Tears were streaming down her face, and then she excused herself to go to the bathroom. And when she came back, it was like a light switch. Oh, my God. Spencer. Oh, my goodness. When did you get here? And that’s when I realized I remember I looked to my dad and when we went out and my mom was getting in the truck, excuse me, my mom was getting in the truck. I looked at my dad and I said, So that’s it. She doesn’t she doesn’t recognize who I am now. I left the house when I was 17. I came back for two weeks before I moved to San Diego. So I had been on the road and completely away from my parents for years. So I can understand why my mom would probably look at me and not witness that her youngest son is six five. Deeper voice. A big beard. No longer has that baby bowl cut. Doesn’t wear Abercrombie and Fitch and Hollister clothes with cargo shorts anymore. Like everything that she remembered that I was in high school. Skinny is a rail puka shell necklace, like all the douchey things in the world.
Sharon Cline: [00:55:44] You’re a big man.
Spencer Graves: [00:55:46] My. My mom was looking at this person like. That’s a that’s a that’s a man. Like, that’s not. That’s not the boy that I remember seeing. But one of the greatest stories that I have about my mother is in her nursing home, the one that my father runs. We have those big double glass doors and it’s got that film on it that kind of makes people look like a silhouette when they get behind it. So you can’t look through a lot of medical. Yeah, privacy. The medical facilities have them. Well, I was just witnessing my mom kind of walk around. My mom at the time when she was walking, she would walk down. She’d go through the double doors. She’d stop. She turned to the right and she’d stare at the wall for about 30 seconds. And I would see, like, the silhouette of her arm moving and things like that. When she opened up the door, she walked back down the hallway, walked right by me. Her baby just walked right by me. Doesn’t look at me. Look through me like it’s a very weird feeling. And I looked at the nurses that were on staff, and I go, well, she go down that hallway for it, and they go, We don’t know if she goes down there every day at about 1030 in the morning. So I’m like, All right. So my mom walks into her room, goes to, lays down. She sleeps about 18, 19 hours a day. And I walked down and I went through and it was a picture of our family from when I was in high school. My brother was a freshman in college, and my mom and my dad know, and she just looks at the picture now. I don’t I don’t know what’s going on in her mind, whether or not she recognize it. But to me, that was very telling. I was like, I think she I think she gets it.
Sharon Cline: [00:57:17] She’s in there still.
Spencer Graves: [00:57:18] Right. It kind of feels like she’s fallen down a well and every day she gets a little further down and I can’t reach down enough to get her and nobody else can. She’s falling at a faster rate than we’re able to get down to get to her.
Sharon Cline: [00:57:34] So how do you how do you manage the feelings with that? Physically, she’s there, but mentally not.
Spencer Graves: [00:57:39] Well, It’s been one. I grew up in that world, like my father being in those nursing homes, like I’ve seen it with other people’s families and it’s traumatic no matter how you look at it. And it was hard. Like when my mom was diagnosed, I didn’t think that it would ever happen to my mom. My mom’s a greatest human being in the world. She dedicated her life to kids. She was a principal. She started a magnet program at the school that she was a principal in Virginia, generated a ton of grant money, like still have kids that grew up in her school sending me messages on Facebook like your mom was the greatest principal I’d ever had other teachers or like nobody. I didn’t work for anybody better than your mother. Like, it’s my mom had a really good life when made strong impacts with everybody. So I appreciate all those notes and that’s kind of what makes it easier. But being a board member with the Alzheimer’s Association really does help because my only job there is to help tell the story of my mother. So I get to live out my mom’s stories, and most of the stories I tell like, they’re terrible. They’re awful stories. They’re ones that you wouldn’t want to think. It’s not so much that my mom doesn’t know me. Most of the stories that I tell people are, you know, my mom almost had my dad arrested on the side of the road because she told somebody that she was kidnaped.
Spencer Graves: [00:59:01] You know, like there’s delusions that happen with Alzheimer’s and it’s hard. And as a caregiver, like, you don’t want to send them to a nursing home because you’re worried about the outcome, but you also can’t handle them when they’re at home because you’re not trained to do such a thing. And it’s only getting worse, you know, And they’ve made some progress and some treatments. But again, these are all treatments, so it slows the progression. There’s nothing as far as the cure, you know, when they have the Alzheimer’s walk, it’s there’s a lot of people that show up to it and it’s great that people show up to it. But we’ve never had a survivor. And that’s the hardest part, is you’re literally watching your family member just wither away. Heartbreaking, gut wrenching, terrible. The last treatment that they came out with went to the United States government. And our United States government said if we did this program, it would bankrupt Medicare and Medicaid. So we’re not going to do it. And I can understand it like on a on a financial sense. Yeah, that’s big pharma. That’s all the businesses that go into the medical decisions. And we can’t just get this drug out there to everybody. So I understand given the system that we’re in, but it’s BS. Like if we could, if we could treat Alzheimer’s patients and if we found a cure, oh man, I’d be, I’d be over the moon.
Sharon Cline: [01:00:23] What’s the best way that people can help like someone like me?
Spencer Graves: [01:00:27] I mean, financial donation is probably the greatest way because the research has to happen like we have in in Atlanta. There’s Emory. They do a lot of great work with Alzheimer’s. Washington University in. St Louis does amazing work with cognitive decline. There are numerous research hospitals and facilities that are doing some great work, but it’s a very young disease. I mean, it was properly diagnosed in 1906. I mean that’s that’s young in the grand scheme of people.
Sharon Cline: [01:01:01] Were just crazy before then, Right?
Spencer Graves: [01:01:02] Right. Yeah. I mean, most of the time it was like my mom was just losing her mind. You know, the fact that people still call it old timers, not Alzheimer’s. Alzheimer’s is the doctor’s name that is credited with coming up with what this disease showed. But, you know. I don’t wish it upon anybody. I think it’s I think it’s the worst disease that lives in the world. I wish that we had survivors from it. And, you know, some people have brought up to me and they still do. And God bless them for doing it. But they’ll say, hey, I just heard this thing about Alzheimer’s. Do you think your mom could benefit from it? My mom is so far gone, you know, like there’s nothing that could come out that would get my mom back. But I’m still going to talk about it. And I’m still going to fight for your parents. I’m going to fight for you. I’m going to fight for your kids. I’m going to fight for yourself. Even what we have. Yeah, And believe me, that’s a big scare like I’ve often thought. And it’s kept me from relationships to personal relationships where I’m like, why would I want to get involved with anybody to watch me decline like that? My mindset on that has changed, so. Yeah. I’m fighting for the people who don’t know they have it yet. I’m fighting for the people that we are not even introduced to it. And I just want people to know that exists. And during COVID, it was brutal. My dad’s facility, they shut down about three weeks before they had to and they didn’t have anybody lost to COVID.
Sharon Cline: [01:02:29] Oh, my gosh, you’re kidding me.
Spencer Graves: [01:02:30] No, like they locked it down and said nobody’s allowed to come in. The only people that are allowed to come in or the nurses on staff and the staff members, no family, nothing. And it was hard for my father, you know. And then my dad witnessed and realized that some people were passing away from just old age. I mean, that happens. And my dad was very unsettled with the idea that the government was trying to tell nursing homes, you can’t have anybody in your building. Well, my dad is a private pay, so he’s not a medicare Medicaid facility. So my father quarantined a room all by itself to where if your family member was in hospice or was was going to pass, you could come in. There was one way in, one way out. You could sit with your family member. And then after everything went down, they would go in, sanitize the room completely, and they just had it like a bereavement room.
Sharon Cline: [01:03:23] Well, can you imagine how painful that would be for anyone to not be able to to be outside a window knowing that, you know, the person inside this building is who you love?
Spencer Graves: [01:03:32] And that’s how my my dad felt, because he’s like, if this was my wife and I couldn’t see her, he’d be shattered.
Sharon Cline: [01:03:40] He has empathy to 100%.
Spencer Graves: [01:03:42] My dad is like, There’s no better teacher than your parents. Like, you learn so much from your parents. And and I learned a lot from my father. And I still continue to learn a lot from my father. And I learned from my mom. I mean, I saw her over Thanksgiving for about 15 minutes. And 15 minutes is about the max that she’s able to. But I bring my dogs in. She pets my dogs.
Sharon Cline: [01:04:01] And I love those. You talk about who your mom was before this diagnosis because she’s not just this diagnosis. And after so much has come before and I always appreciate people who there’s like a commercial where it shows a person who is an elderly person and then a shadow of who they were before they became an elderly person. I think it’s so important to identify with the human inside. There was the.
Spencer Graves: [01:04:23] Outside. There was a poem that I think was written, I think it’s called The Dash. And it really hits home because if you look at a tombstone, a tombstone tells you the date that somebody was born and the date that they died, what it skips over is the dash. The dash is the time that you lived your life. You know, my mom was an only child. She grew up in a farm family in Connecticut. She went to college. She worked overseas and traveled overseas. She came back. She was a teacher then. She was an assistant principal. She’s a sex ed teacher for a while. Wow. Cool. Like an incredible life. I’ve learned a lot from my mom. And then the stories that I remember from my mom being introspective and thinking about them. And then when she became a principal, we moved to Virginia, which a lot of people say, Oh, that’s not the South. Believe me, where we’re from in Virginia, it’s it’s backwoods, it’s the South, and it’s still the good old boy network. And this is early nineties, so my mom goes to try to become a principal. She’d never been a principal. She’d been a vice principal. She’d never been a principal. And her worry was, I’m going to walk in there and they’re going to see that I’m a woman.
Spencer Graves: [01:05:34] They’re going to see that I’m not a principal and they’re going to go, We have somebody else that can do this job. And my mom went in and basically argued her case, laid all that out on the table. I know I don’t have the documentation of being a principal. I know that I’m not the typical person that you put in this position. But here’s what I’ve been able to do X, Y, and Z. My mom got that job. She was the breadwinner for the majority of my family’s life. My dad, the money that he made with the nursing home he funded right back into the nursing home to try to build up that brand. And, you know, I learned a lot from my mom. And what I witnessed my mom go through is stuff that I still see women go through today. My mom was a hell of a negotiator, like she fought for everything that was ever put in front of her. And she just made people’s lives better that she worked with and that she taught in school. So for me, there’s no greater accolade that my mom can have than the dash, than the life that she lived. And seeing her now like it sucks because it feels like, God, we had such a good person and the world.
Sharon Cline: [01:06:47] So many.
Spencer Graves: [01:06:48] Or whatever people want to say, like outside influences, whatever it is, we don’t have that person anymore. But when my mom was in it, man, she was in it 100%. So that’s why I keep doing what I do with the Alzheimer’s Association is for anybody else. Like if you’re listening to this and. You’re thinking I have got to do a better job in my life. Like start today. You can make excuses or you can make action. Make action today.
Sharon Cline: [01:07:16] Well, I have some people on the show that are in the disability industry and it’s and I have a personal friend who’s an advocate and he talks about how disability or just any kind of compromising physical condition. We all are going to join that minority at some point. Yeah, all of.
Spencer Graves: [01:07:34] Us in the last thing the last thing that anybody. Who wants to lose their mind. You know, as long as you have a great mind. I mean, I think a lot about Stephen Hawkins. You look at Stephen Hawkins and this guy is in a wheelchair. Cannot move.
Sharon Cline: [01:07:51] Communicate without.
Spencer Graves: [01:07:52] Can’t communicate. He has to use the computer. Yeah, but he’s he was widely known as one of the most intelligent human beings of all time. So can’t walk, can’t move his arms, can’t talk, can’t do this, can’t block like all these cans. But he had his mind, and his mind was still the single greatest resource. So I think about that with people. I’m like, There’s nothing you can’t do as long as you have your mind, as long as you can think. There’s nothing you can’t do. There’s nothing that can stand in your way. The mind is the single greatest weapon that we have, and it’s the single greatest. Worst part. There’s no easy way to say it, but it’s also it’s it’s the dagger and sword, like it’s the greatest thing in the world and it’s the worst thing in the world because if it’s misused, it’s bad. But if it’s treated right, it’s great.
Sharon Cline: [01:08:46] Spencer, I have loved having you on the show. I feel like we could talk forever. This is great. Well, how can people get in touch with you if they wanted to? I mean.
Spencer Graves: [01:08:53] Facebook, Instagram, easiest ways. Spencer Graves at Mr. Spencer Graves on Instagram. I mean, I’m on every social media. I even have a TikTok. I don’t do the dances, but I definitely do the trends.
Sharon Cline: [01:09:05] I’ll follow you on TikTok.
Spencer Graves: [01:09:06] I just I like to I just like to goof around, have a good time, and, you know, make subtle jokes every once in a while. But the biggest ways are always Facebook and Instagram. And I respond back to people as fast as I can. So if anybody wants to connect, that’s the best way to do it.
Sharon Cline: [01:09:22] Well, thank you so much for joining us here on Fearless Formula. And this is Sharon Cline reminding you with knowledge and understanding, we can all have our own fearless formula. Have a great day. Thanks, Spencer.
Spencer Graves: [01:09:32] No problem. Make sure you get your pet spayed or neutered. Shout out to Bob. Bob. I love it.
Sharon Cline: [01:09:38] I always loved it.
Spencer Graves: [01:09:39] Man, that was such a smart thing that he did. Like he knew that he could go into that every time. So I loved it.
Sharon Cline: [01:09:44] Have a great day, everyone.
BRX Pro Tip: 4 Ways You are Self Sabotaging
BRX Pro Tip: 4 Ways You are Self Sabotaging
Stone Payton: [00:00:00] And we are back with Business RadioX Pro Tips. Lee Kantor and Stone Payton here with you. Lee, self-sabotage is such an insidious creature. Talk about some ways that we do this to ourselves, man.
Lee Kantor: [00:00:17] Yeah. This is one of those things where because we deal with such a high volume of people, human beings, business people, it becomes kind of clear to us some of the things that people are saying that are like “Yeah. That’s not good. That’s not helping your brand. That’s not helping you achieve the goal in the way that you think that it is.” So, I thought it would be important to share some of these ways that people self-sabotage themselves that I’ve seen.
Lee Kantor: [00:00:45] One of the the things I see that probably isn’t helping people is when they’re name dropping all the time, when they’re constantly bringing up influential people they know. When you do that too much, too obviously, people begin to question how well you really know all these people. Like, it’s one of those things where it’s taking credibility away from you. You think it’s helping, but all it is, is making people think you’re exaggerating and you’re using hyperbole.
Lee Kantor: [00:01:13] So, once they’re in that mindset of they’re not trusting what you’re saying, you’re kind of very far away from doing business together because they start to distrust you about little things. They’re not going to trust you on big things.
Lee Kantor: [00:01:29] Another way people self-sabotage is if they’re being a taker. People get tired of people who always have their hand out asking for things. We find that it’s more effective to just lead with generosity. Being more generous way more often than when you ask for things is more effective in the long term when you’re trying to build relationships with people.
Lee Kantor: [00:01:54] Another thing that I think people self-sabotage is when they have a zero sum mindset where they think that they’re trying to win all the time and they think that my win isn’t your loss. So, I think having an abundance mindset in this area that leads with generosity is a better long term strategy when it comes to relationship building. And kind of building foundations with folks over time that you’re not really trying to win every single time. Especially at first, you’re looking at the long term value and you’re in for the long haul.
Lee Kantor: [00:02:31] And then, lastly, a way people self-sabotage is when they don’t say they don’t know something when they don’t know something. You can’t always know everything. And people don’t expect you to know everything. So, if you don’t know something, say you don’t know something and say, “Look, I don’t know that, but I’ll find out.” That’s an okay answer. You don’t have to feel like you know every answer. Just be honest and helpful.
Lee Kantor: [00:03:00] And then, if you don’t know something, you know, “Hey, I don’t know something, but this person does,” then connect them with this person so that you can help them achieve the objective they are. That’ll make you more trustworthy. That’ll make you a more valuable resource. So, you don’t have to know everything.
Lee Kantor: [00:03:16] So, those are four ways that people self-sabotage.