Stabilizing Revenue and Operations in a Challenging Environment
Every health system leader has unprecedented executive management challenges facing their organization in the wake of the pandemic. During a recent virtual executive roundtable session hosted by the Healthcare Management Academy (HMA), which included the Baldrige Foundation co-hosts Dr. Roger Spoelman and Dr. Charles Peck as panelists, the discussion clarified the top challenges to overcome for health systems to “future proof” their organizations.
On this episode of “Leader Dialogue Radio“, the panel is joined by highly-accomplished senior physician executive Scott Wolf to discuss how hospital systems can stabilize revenue and operations during today’s challenging environment.
Charles (Chuck) Peck, MD, FACS
Charles (Chuck) Peck is an internist and rheumatologist with more than 35 years of healthcare experience as a clinician, scientist, medical school faculty member, administrator, medical director, CEO, and partner in the global healthcare advisory company Guidehouse.
Chuck’s most recent projects include a $108M financial turnaround of a $2B integrated health system in the northeast leading to their affiliation with a leading academic health system. He was a member of President Joe Biden’s Health and Human Services transition team. Prior to joining Guidehouse, Chuck served as CEO of Piedmont Athens Regional Health System, on the board of Vizient Southern States, partner at a global healthcare consulting firm responsible for the clinical operations practice; CEO of a 150 physician group multi-specialty practice; president of the southeast and northeast regions of a large national health insurance carrier; chief medical officer of a start-up retail health clinic operator; chief medical officer/chief operations officer of a national disease management company; and CEO of an ambulatory surgery center and physician services company.
Chuck is a co-host of the Baldrige Foundation Leader Dialogue program and provides mentoring and thought leadership insights to numerous organizations and leaders across the country on a variety of operational, financial, and leadership topics.
Dr. Darin Vercillo, MD
Darin Vercillo co-founded ABOUT, drawing upon his expertise in developing and implementing medical information systems specifically designed to manage complex patient needs, medical education, and faculty and staff logistics. Darin provides clinical oversite and direction across all facets of ABOUT.
A board-certified hospitalist practicing in the Salt Lake City area, Darin also served as a clinical advisor and technical developer at the University of Utah Health Sciences Center. Previously to his work at ABOUT, Darin served as a physician knowledge engineer and interim Chief Medical Officer at TheraDoc.
Ben Sawyer, MBA, PT, OCS, LBB
Ben Sawyer is an ABOUT executive. He has more than 35 years of industry experience, most recently serving as CEO of SOAR Vision Group, and EVP of Care Logistics.
Ben started his healthcare career in 1985 as a Physical Therapist, focusing on sports medicine and orthopedics, and received his specialist certification as an Orthopedic Clinical Specialist (OCS) in 1997 from the American Board of Physical Therapy Specialties.
After securing his MBA, he moved into hospital administration, overseeing rehab, wellness, cardiac therapy, and occupational medicine services, specializing in team development and performance optimization. This expanded into a system leadership role overseeing performance and quality improvement. During that time Ben achieved his Lean Black Belt certification (LBB)
Ben has a gift for recognizing strategic gaps that can be turned into opportunities. For example, during the COVID-19 crisis he initiated national executive roundtables with the Baldrige Foundation via the Leader Dialogue program to help executives turn the pandemic disruption into an opportunity for improved collaboration and performance towards true Community Health beyond the walls of hospitals and to prioritize and coordinate action and resources.
Scott Wolf, DO, MPH, FACP
Scott is a dynamic and highly-accomplished senior physician executive with extensive achievements leading strategic growth and service delivery initiatives as President, CEO, CMO, COO, and earlier medical director and practitioner roles. Scott exhibits cross-functional knowledge to strategic planning and process optimization, leveraging extensive healthcare industry expertise developed in leadership and consultative/advisory roles at health systems and Fortune 100 pharmaceutical and insurance companies. He has direct healthcare and vendor experience in strategic, financial, operational and quality improvements, as well as community and board engagement. He has successfully managed organizations to financial and operational performance targets, leading organic growth and M&A initiatives.
Amanda Pearch and Steve Cooper with Forsyth Business RadioX
Amanda Pearch/Forsyth Business RadioX
Amanda Pearch is the dynamic Principal and CEO of Forsyth Business RadioX (launching in January of 2022). She has fervently served Gwinnett County for 5 years, 3 of which were alongside Mike Sammond at Gwinnett Business RadioX. Recognized by her peers for being an innovator and disruptor, Amanda was a Gwinnett Young Professionals “Top 35 Under 35” Award recipient in 2021. Amanda hosts the popular trailblazing series “Celebrating Powerhouse Women” on Business RadioX. This series salutes and recognizes women leaders making an impact!
With a passion for service, Amanda is an active participant in the community. She serves on the Gwinnett Young Professionals, Emeritus Board and is a Hudgens Center for Art and Learning Board collaborative. Prior to her work with Business RadioX, Amanda gained extensive knowledge of the Atlanta market through sales and marketing in golf and hotel acquisitions.
Steve Cooper/Forsyth Business RadioX
Steve Cooper is the Principal and CFO of Forsyth Business RadioX. Additionally, Steve is the President of Cooper & Company General Contractors. With over 30 years of construction experience, he holds both a General Contractor and Utility Foreman License. A graduate of Southern Polytechnic College, Steve holds a Bachelor’s Degree of Science/Construction Management. Steve serves on the Board of Directors for the Forsyth County Chamber of Commerce and is the 2024 Board Chair. A Community Advocate, Steve is a Rotarian and serves on the Board for B’More Learning, a non-profit organization, one of this many philanthropic efforts. A Forsyth County native and community proponent, Steve and his family call Cumming, GA home.
Together, Amanda and Steve have partnered to “Give a VOICE” to businesses in the Forsyth County area and beyond!
How To Lead When You’re Not In Charge
Every health system leader has unprecedented executive management challenges facing their organization in the wake of the pandemic. During a recent virtual executive roundtable session hosted by the Healthcare Management Academy (HMA), which included the Baldrige Foundation co-hosts Dr. Roger Spoelman and Dr. Charles Peck as panelists, the discussion clarified the top challenges to overcome for health systems to “future proof” their organizations.
On this episode of “Leader Dialogue Radio“, the panel is joined by pastor, speaker and author Clay Scroggins to discuss his book “How To Lead When You’re Not In Charge“ and how to leverage influence when one lacks authority, such as situations that may face leaders and providers in these disruptive COVID times.
Roger Spoelman, DBA, MBA
Roger is a healthcare executive with more than 38 years of industry experience. He most recently served as interim CEO at Trinity Health Regional Systems in New England, Ohio, and Illinois at Loyola University Health System.
His tenure at Trinity Health included leading several hospital mergers, and later as regional executive for the corporation’s Mercy Health operations. He also is founder and executive sponsor of the Trinity Health Innovation Hub. In 2018, Roger oversaw the merger of International Aid Inc. and CURE International Inc., two organizations where he served on the Board of Directors for over a decade. He recently served as the President and CEO for CURE International Inc., which operates eight charitable hospitals in developing nations, and focuses on faith-based care that restores quality of life to pediatric patients with surgically treatable disabilities. Roger was appointed Chair of the BAMF Health board of directors in 2019. He is working closely with the company to achieve their patent-focused mission of bringing intelligence-based precision medicine to the world.
Roger is a co-host of the Baldrige Foundation Leader Dialogue program, and mentors and coaches’ numerous executives and assists organizations and their boards of directors with succession, strategy, and innovation.
Charles (Chuck) Peck, MD, FACS
Charles (Chuck) Peck is an internist and rheumatologist with more than 35 years of healthcare experience as a clinician, scientist, medical school faculty member, administrator, medical director, CEO, and partner in the global healthcare advisory company Guidehouse.
Chuck’s most recent projects include a $108M financial turnaround of a $2B integrated health system in the northeast leading to their affiliation with a leading academic health system. He was a member of President Joe Biden’s Health and Human Services transition team. Prior to joining Guidehouse, Chuck served as CEO of Piedmont Athens Regional Health System, on the board of Vizient Southern States, partner at a global healthcare consulting firm responsible for the clinical operations practice; CEO of a 150 physician group multi-specialty practice; president of the southeast and northeast regions of a large national health insurance carrier; chief medical officer of a start-up retail health clinic operator; chief medical officer/chief operations officer of a national disease management company; and CEO of an ambulatory surgery center and physician services company.
Chuck is a co-host of the Baldrige Foundation Leader Dialogue program and provides mentoring and thought leadership insights to numerous organizations and leaders across the country on a variety of operational, financial, and leadership topics.
Dr. Darin Vercillo, MD
Darin Vercillo co-founded ABOUT, drawing upon his expertise in developing and implementing medical information systems specifically designed to manage complex patient needs, medical education, and faculty and staff logistics. Darin provides clinical oversite and direction across all facets of ABOUT.
A board-certified hospitalist practicing in the Salt Lake City area, Darin also served as a clinical advisor and technical developer at the University of Utah Health Sciences Center. Previously to his work at ABOUT, Darin served as a physician knowledge engineer and interim Chief Medical Officer at TheraDoc.
Ben Sawyer, MBA, PT, OCS, LBB
Ben Sawyer is an ABOUT executive. He has more than 35 years of industry experience, most recently serving as CEO of SOAR Vision Group, and EVP of Care Logistics.
Ben started his healthcare career in 1985 as a Physical Therapist, focusing on sports medicine and orthopedics, and received his specialist certification as an Orthopedic Clinical Specialist (OCS) in 1997 from the American Board of Physical Therapy Specialties.
After securing his MBA, he moved into hospital administration, overseeing rehab, wellness, cardiac therapy, and occupational medicine services, specializing in team development and performance optimization. This expanded into a system leadership role overseeing performance and quality improvement. During that time Ben achieved his Lean Black Belt certification (LBB)
Ben has a gift for recognizing strategic gaps that can be turned into opportunities. For example, during the COVID-19 crisis he initiated national executive roundtables with the Baldrige Foundation via the Leader Dialogue program to help executives turn the pandemic disruption into an opportunity for improved collaboration and performance towards true Community Health beyond the walls of hospitals and to prioritize and coordinate action and resources.
Clay Scroggins/Pastor, Speaker and Author
Clay Scroggins helps emerging leaders become better people and better employees. After writing a few modestly successful leadership books and working his way through many organizational levels, Clay learned a few things about the challenge of authority deprivation. The good news is that he found a lot of hope for the “not in charge” leaders out there in the world.
SIMON SAYS, LET’S TALK BUSINESS: Heather Fleming, Greg Hayes and Trent Cloer with MST
Heather Fleming, Greg Hayes & Trent Cloer/MST
MSTiller, LLC (“MST”) celebrates its 65th anniversary this year. The firm has four offices with three located in Georgia and one in New York. They have over 130 staff members serving clients in a variety of industries. MST is noted by Accounting Today as a “Firm to Watch”; ranked as one of the “Top 25 Accounting Firms” by the Atlanta Business Chronicle; and ranked by The Atlanta Journal-Constitution as “Top Work Places”.
What makes MST different? They advocate for their clients continuously. Clients view MST as problem solvers and trusted advisors that anticipate issues and planning opportunities. Their client service approach is what truly defines the firm. Resources and experience are meaningless without a desire to use those tools to help organizations achieve their goals. MST’s client service approach can best be described as hands-on, proactive and ongoing. They aim to be involved beyond the year-end services. Their client relationships typically are for the long-term, often extending over decades, and the continuity of these client relationships is the ultimate testament to MST’s service approach.
MST specializes in serving closely-held and privately-owned businesses ranging in size from $10 million to over $300 million in revenue. Their services are composed of a broad range of audit, tax and strategic consulting matters. They have substantial experience in serving as the outside accountant for a wide range of growth and mature professional service providers. Additionally, MST is a member of the Moore Global network of firms, which provides immediate access to industry expertise from similar firms throughout the United States and internationally.
Linda Schoepf, Franchise Owner and Community Coordinator with Little Caesars
Celebrating Powerhouse Women salutes and recognizes women who are making an impact, whether it’s in business, philanthropy, public service, or elsewhere.
Linda Schoepf/Little Caesar’s Pizza
Little Caesars was founded by Mike and Marian Ilitch in 1959 as a single, family-owned restaurant. Today, Little Caesars is the third largest pizza chain in the world, with stores in each of the 50 U.S. states and 27 countries and territories.
Little Caesars recently introduced contactless options for both delivery and carry-out through the Little Caesars app. Pizzas are baked in 475-degree ovens to ensure food safety and never touched after baking. The chain has also reinforced cleanliness and sanitization procedures, increasing the frequency of cleaning commonly touched surfaces including door handles, glass, countertops, Pizza Portal surfaces, phones, and cash registers.
Celebrating Powerhouse Women is presented by
Beth Martin with Georgia Gun Club and Jeremy Griffin with Revive Ketamine Centers
Beth Martin/Georgia Gun Club
The Georgia Gun Club is the Southeast’s premier shooting range and Georgia’s only 100-yard indoor rifle range offering recreational practice, state-of-the art training, and high-quality firearm products. They are located a short distance from I-85 in Buford near the Mall of Georgia, making it convenient for gun enthusiasts in metro Atlanta, the state of Georgia, and neighboring states.
Jeremy Griffin/Revive Ketamine Centers
Revive Ketamine Centers offers Ketamine Infusion Therapy for patients experiencing anxiety, depression, PTSD, neurological issues, and chronic pain. They also offer other wellness services including NAD in a relaxing and private setting. Since every client is unique, at Revive Ketamine Centers, you can be assured that their expert team will work together to provide you with personalized care from beginning to end.
Gwinnett Business Radio is presented by
Coping with Food and Family During the Holidays (Part 2 of 2)
In the second installment of a 2-part series, Dr. Genie Burnett, CEO and Clinical Director of Manna Fund, discuss how to cope with food and family during the holidays with her guest Tori Payton, the primary registered dietitian at Manna.
About Manna Fund:
Manna Fund is a 501c(3) non-profit organization dedicated to providing hope and financial assistance to individuals who need eating disorder treatment scholarships. Manna provides funding for inpatient, residential, partial hospitalization, and intensive outpatient eating disorder treatment for individuals lacking insurance coverage or for those with inadequate insurance coverage. Manna Fund grants scholarships to recipients by providing direct payment to partnering eating disorder treatment facilities.
Their mission is to address the epidemic of eating disorders by providing prevention, education, research, and financial assistance for treatment to all qualified individuals through well-administered programs.
Please CLICK HERE if you’d like to make a donation for the Manna House!
Transitioning a Family Business from One Generation to Another (Part 2 of 2)
In the second part of a 2-part episode, host Randy Brunson discusses the benefits and challenges of transitioning a family business from one generation to another with second-generation business owners Drew Gilbreath of Sutter, McLellan & Gilbreath and Cole Porter of Porter Steel.
Drew Gilbreath/Sutter, Mclellan & Gilbreath
Sutter, McLellan & Gilbreath prides itself on being an independent agency and its ability to create a strategic business partnership between their client, their carrier and their community. Through mutually beneficial alliances, Sutter, McLellan & Gilbreath provide tailored services and products compatible with your expectations. SMG will communicate clearly and keep the program design concise. Brady is the only broker at the agency that focuses solely on employee benefits.
Cole Porter/Porter Steel
In business since 1983, Porter Steel is one of Atlanta’s premier providers of structural steel, miscellaneous metals, and architectural metals to General Contractors and other fabricators in the area. Additionally, they have a custom manufacturing division where they partner with other manufacturers in completing the steel portion of their product.
Randy Brunson/Centurion Advisory Group
Randy Brunson is the founding shareholder of Centurion Advisory Group. Randy has invested most of his forty-year career in financial services. He spent several years on the institutional side and had the opportunity to start a successful financial planning firm in 1991. Centurion Advisory Group serves individual and corporate clients, both in Georgia and throughout the country, offering personal and business financial planning, retirement plan design and management, and investment management services.
Randy studied engineering and marketing at UT Chattanooga. Randy currently holds the Accredited Investment Fiduciary (AIF®) and CKA designation and makes it a priority to stay on top of his knowledge in the financial industry through continuing professional educational opportunities and reading. In addition, Randy has completed studies in qualified plan design, estate planning and business transition planning and he enjoys speaking and writing regularly on these topics.
Stewarding Family Wealth is presented by
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